Redesigned order tracking experience for Fortune 500 e-commerce platform serving millions of users

Increased subscription signup conversion by 32% through streamlined 3-step flow and interactive savings calculator

Reduced signup completion time by 57% (4.2 min → 1.8 min) by consolidating 7 screens into simplified user journey

Decreased order tracking support tickets by 41% with real-time delivery transparency and clear time windows

Improved mobile conversion by 22% through touch-optimized design and one-tap payment integration

Built reusable design system components and conducted 3 rounds of usability testing with 36 participants

Collaborated with product and engineering teams on cart integration, increasing in-cart signups by 35%

https://www.hhola.com/ Hhola offers a variety of powerful features, including automation, chatbot builder, sales CRM, branded scheduling portal, omni-channel live chat, web forms, customizable pipelines, appointment & meeting scheduler, client & project management, invoices, time tracking, task management, knowledge base, and more. find more at https://www.hhola.com/

• Turned product goals into clean, easy-to-use screens alongside engineers and PMs

• Ran user interviews, journey maps, and Figma wireframes to shape key flows

• Set up a lean design system that sped up layout work and kept the look consistent

• Tested clickable prototypes with real users, fixing most issues before handoff

• Worked in two-week sprints, checking builds and cutting late-stage rework

Providing affordable at-home doctor consultations with complete home medical management for users, while enabling doctors to reach more patients.

Designed visually appealing and user-friendly interface designs for web and mobile applications.