• Spearheaded the integration of multiple third-party software solutions, including MeridianLink, Fiserv Portico, Akuvo, Q2, Alkami, and SWBC Payments, Temenos and many more into Eltropy’s unified digital conversation platform, enabling diverse banking use cases such as Collections, Payments, Loans, and Contact Center for numerous credit unions across the United States.

• Provided key support to other Implementation Managers in troubleshooting complex integration issues, ensuring seamless deployment and functionality of third-party systems.

• Designed comprehensive Implementation Guide Templates to standardize internal processes, enabling efficient execution of integration procedures by team members.

• Led multiple implementation projects from initiation through to Go-Live, consistently meeting critical project milestones and ensuring timely delivery.

• Coordinated with cross-functional teams, including Product, Engineering, and Client Success, to align project requirements and deliver client-centric solutions.

• Conducted technical training sessions and demos for internal teams and clients to ensure a smooth transition post-implementation.

• Managed risk assessments and mitigation strategies to address potential delays or issues during project execution.

• Ensured ongoing communication with clients to clarify project specifications, address concerns, and provide timely updates on progress, fostering strong client relationships and satisfaction.

• Developed a Data Model for a Lottery Based Client Company to monitor the number of visits by users from different countries, track the number of new users and registered users visiting the website.

• Worked on a Project which collects a large Dataset of user details registered and cleans it based on valid phone numbers belonging to different regions.

• Updated the client website on a regular basis to have hourly reports of the total sales and revenue.

• Collected and analyzed the company’s past 10 year client Data to understand the profit trends.