Led product strategy and roadmap for EG's Flight Smart Shopping used by ~31M weekly travelers.

• Launched AI-powered flight ranking and fare recommendation systems, boosting conversions by up to 1.28% across 15+ experiments through personalized value and increased traveler trust.

• Built a 0→1 decision-support product to improve fare and flight comparison logic across web and mobile, unlocking $2.5M+ in annualized gross profit.

• Drove a cross-functional team of 20+ across Engineering, Design, and Data Science.

• Pioneered multi-armed bandit testing to dynamically personalize content by user segment, increasing experimentation velocity and driving $3.5M in profit margin gains.

Completed rotations across B2B and B2C product areas, driving impact in both traveler- and partner-facing experiences.

→ Flights Shopping Experience – Communications

• Led strategy and development of two key enhancements to the flight confirmation email, projected to reduce support call volume and drive $5.25M in annual cost savings.

• Conducted a full audit of Flights communications to identify engagement gaps and optimization opportunities.

→ Traveler & Partner Services Platform – Salesforce

• Led migration from a legacy CRM to Salesforce Service Cloud, owning onboarding and access infrastructure for 30+ global partners.

• Conducted end-to-end journey mapping and user interviews to identify self-serve tooling needs and reduce support friction.

• Studied under Professor Ashok Goel in the Design & Intelligence Lab; Research focused on the cross section between HCI, EdTech and AI.

• Researched online learning experiences and contributed to Jill Watson, a virtual teaching assistant using ML/NLP to guide student engagement and answer syllabus-related questions.

• Developed HBO’s Gates navigation system using TypeScript to optimize developer experiences and enforce access control across dynamic routes.