Primary point of contact for contractors through the duration of their assignment.
Worked with Payroll Services Specialists on any follow up needed with the contractor to ensure an accurate and timely payroll process.
Performed first week service quality calls, quarterly service calls, and end of assignment calls to all contractors throughout the duration of their assignment.
Performed audits to ensure system accuracy.
Entered timesheets/expenses through multiple Vendor Management Systems such as SAP Fieldglass, IQN, Beeline, and eRecruit.
Monitored and approved/rejected contractor assignment extensions on multiple Vendor Management Systems.
Updated Standards Of Procedures and additional legal documents relating to the client profile.
Partnered closely with Payroll Team for timecard collection to ensure timely and accurate payroll.
Partnered closely with Internal HR in regards to issues around benefits, employee relationships, 401k, etc.
Maintained worker authorization documentation and follow up.
Worked with the National Recruiting Center to determine potential options for contractor once the current assignment is completed.
Worked with contractors on performance improvement. Determined what skills they are learning on this assignment to understand what options there are for them moving forward.
Participated in internal account reviews and quarterly scorecard meetings.