• Empowered Global Teams: Scaled the design org from 6 to 40+, managing a 15+ member global UX team across NAM, EU, and APAC, and driving innovation across 3-complex product areas.

• Workflow Efficiency: Migrated a scalable design system from Atmos to Experience Fragments, boosting design and development efficiency by over 50%.

• AI Integration: Collaborated with the ML/AI team to create an internal AI tool, streamlining user research access for cross-functional teams, and designed an AI generative patient summary tool, saving customers $1.7M annually.

• Award-Winning Design: Led UX for navify Tumor Board, earning the Best in KLAS award with a 92.4% rating and 86% of customers achieving outcomes in six months.

• User-Centric Innovation: Conducted 397+ hours of user research annually to uncover insights, driving workflow efficiency and product adoption.

• Strategic Influence: Aligned UX strategies with business goals through OKRs, contributing hands-on to craft product experience blueprints that enabled C-suite and leadership to visualize and align with the vision and direction.

• Led the design team in integrating design thinking into daily workflows, fostering a culture of innovation and user-centered problem-solving.

• Drove the design strategy for the product, ensuring alignment with educational goals and user needs to create impactful learning experiences.

• Guided and mentored the team in applying design thinking principles to develop and refine course content and materials.

• Led end-to-end product design for mobile apps and web, ensuring alignment with user-centric design principles and maintaining brand consistency, while collaborating closely with product, engineering, and marketing teams to drive successful product delivery.

• Conducted user research, usability testing, and behavior analytics to inform design decisions, optimize usability, and enhance the overall user experience.

• Managed design resources and played a key role in refining product strategies, ensuring quality and consistency across all stages of development.