• Strategizing and executing product research and design initiatives for Salesforce's learning ecosystem, Trailhead, to identify and explore engagement opportunities for retention.

• Managed Research Operations (ResOps) by screening a metadata pool of 650+ users to identify 72 qualified participants for qualitative studies, applying rigorous criteria of platform rank, certifications, superbadges, and recent activity.

Agentic AI platform for Fashion enterprise.

• Led end-to-end product design for an AI-powered B2B2C eCommerce platform, enhancing user experience flows.

• Conducted user research and developed rapid prototypes to identify ideal customer profiles.

• Owned brand identity and landing page experience, resulting in a 143.9% increase in visits.

• Translated complex technical concepts into intuitive interfaces for diverse user expertise levels.

• Contributed to enhancing the 3D + Fit experience, reducing e-comm returns, driving increased visits and engagement across brands within Gap Inc.’s portfolio.

• Developed and implemented strategic improvements to enhance the user experience of internal tools and plugins for the 3D + Fit experience. Successfully tested and deployed four new plugins and two workflow processes, significantly boosting efficiency and accuracy. Identified and resolved critical errors, leading to substantial pipeline performance improvements and achieving a 90% efficiency rate.

• Spearheaded AR Try-on initiatives with a team of 10 cross-disciplined team members, earning positive feedback from senior management and team members, demonstrating innovation and leadership.