# Sam Chang > Design Manager @ Scribe Location: San Francisco Bay Area, United States Profile: https://flows.cv/samchang Designer. ## Work Experience ### Design Manager @ Scribe Jan 2025 – Present | San Francisco, CA Leading design at Scribe. Scribe is used by over 1 million teams to uplevel their work — from scaling startups to over 97% of the Fortune 100 – companies like New York Life and Intel are using Scribe to help unleash the best ways of working across their teams. ### Senior Manager, Product Design @ Ladder Jan 2024 – Jan 2025 | Palo Alto, California, United States Lead a team of 6 designers. Lead design for Ladder’s core funnel, driving measurable lifts in acquisition, activation, and payment success. • +4% funnel conversion and ~50% fewer payment failures via checkout redesign and high-velocity experiment cadence. • Manage and coach designers, raising craft bar and throughput with design quality gates, critique processes, and reviews. • Partner with PM, Eng, and Data Science leads to align strategy, improve execution speed, and embed experimentation into product culture. • Expanded customer research as a core function from strategy to iteration, informing roadmap decisions and increasing design’s business impact. ### Product Design Manager @ Ladder Jan 2022 – Jan 2024 | Palo Alto, California, United States Led design for acquisition and retention product verticals. • Delivered 50% reduction in payment failures, 4% increase in funnel conversion, and 90% uplift in overall contribution through experiment-driven UX changes. • Co-defined design roles, critique practices, and recruiting processes with peer managers, ensuring team consistency and quality. • Partnered cross-functionally to drive high-impact design work on time and at quality. ### Product Designer @ Ladder Jan 2020 – Jan 2022 | Palo Alto, California, United States Owned design for major platform redesign and rebrand. • Redesigned application process, improving payments conversion +11% and funnel conversion +16%. • Created scalable design solutions for partner integrations, increasing conversion +10%. • Collaborated with PM, Eng, and Marketing to deliver cohesive brand and UX across all customer touchpoints. ### Product Designer @ 99designs Jan 2019 – Jan 2020 | Oakland, California, United States At 99designs, I designed core platform experiences for Clients, Designers, and internal teams. I was involved with the end-to-end design process from strategy to launch. It was an amazing experience getting to work with cross-functional teams from both Melbourne and Oakland. In 2019, I led the design of a new onboarding process for designers which is helping 99designs find great designers, improving the quality of work on the platform, and saving the company over $230,000 a year. Learn more about it here: https://samchang.design/designer-onboarding In 2018, I redesigned a client dashboard that has helped speed up their workflows and encouraged them to engage more with the people they work with. Learn more about it here: https://samchang.design/your-work ### Associate Product Designer @ 99designs Jan 2018 – Jan 2019 | Oakland, California, United States Worked with and mentored by the one and only, Caio Braga! ### User Experience Designer @ Left Field Labs Jan 2018 – Jan 2018 | Marina del Rey, California, United States This was my first full-time design job. I designed product pages for Google with some amazing people. Learn more about it here: https://samchang.design/google ### Teaching Assistant @ University of Southern California Jan 2017 – Jan 2017 | Greater Los Angeles Area INF 556: User Experience Design and Strategy • TA for author, lecturer, interface designer, and user experience strategist, Jaime Levy • Led class discussions • Provided design feedback on student assignments ### Product Design Intern @ AT&T Jan 2017 – Jan 2017 | El Segundo, California, United States Designed industry-leading entertainment experiences across multiple platforms: set-top box, mobile, and VR. Influenced entertainment product for kids and spearheaded VR projects. ### Product Designer @ Q-Cigarettes, Inc Jan 2015 – Jan 2016 | Greater Los Angeles Area Acquired by UCLA in March, 2016. A public health startup offering quitting smokers the first-of-its-kind mobile app supporting combination therapy of (1) nicotine replacement and (2) peer-support/counseling. Led design of smoking cessation platform. Tasks included interface design, user research, and branding. ### Food Delivery Driver @ DoorDash Jan 2014 – Jan 2014 | San Francisco Bay Area Delivered food to rich people and startups in Palo Alto, lol. ### Photographer @ Prep2Prep Jan 2013 – Jan 2014 | San Francisco Bay Area Took photos of high school sports games. ## Education ### Bachelor's degree in Design University of Southern California ### High School Diploma Lynbrook High School ## Contact & Social - LinkedIn: https://linkedin.com/in/sam-chang-738819120 - Portfolio: http://samchang.design --- Source: https://flows.cv/samchang JSON Resume: https://flows.cv/samchang/resume.json Last updated: 2026-04-13