Improve creator experience, lower over-moderation and fund loss for Creator Rewards Program (CRP) at Tiktok.

Key results:

• Appeal completion rate increased from 60% to 95%. Appeal over-moderation rate dropped from 12% to 7%

• Over moderation rate among high-value creators dropped from 37.1% to 11.1%

• Creator satisfaction scores increased by 40%

Developed Full-stack digital evidence solution for law enforcement agencies to build data report for over 6,000 law enforcement agencies globally.

Developed moderation pipelines for different verticals to resolve trust&safety issues

Core metrics: Lower payment fraud amount and account take-overs