Migrated authentication from Auth0 to Firebase, improving security, maintainability, and performance

Deployed GCP Cloud Functions, and scoped Firebase pre-login and pre-registration hooks to integrate with a third-party user verification service, and enforce authentication policies

Leveraged feature flags to roll out new features progressively, enabling A/B testing and minimizing deployment risk by controlling feature visibility in real-time.

Developed tenant scoping for user roles and permissions, ensuring proper access control and data isolation across different user groups.

Implemented Multi-Factor Authentication (MFA) via SMS and email verification to enhance account security

Integrated Mixpanel to track user activity for monitoring engagement and identifying bugs, providing data-driven insights for product improvements.

Adjusted Terraform configurations to automate cloud infrastructure provisioning and ensure scalable, repeatable deployments across GCP.

Utilized Datadog, Zendesk, and slack for application monitoring and on-call alerts

Planned the introduction and architecture of QuickBase, collaborating with leadership and stakeholders to centralize and streamline company workflows, including management, reporting and operational considerations.

Worked closely with CTO to develop scalable integrations between Quickbase, survey platforms, payment systems, and slack, optimizing usage to minimize costs

Built dashboards which enabled live tracking of KPIs including staffing, profitability, and customer satisfaction

Automated Slack notifications to improve project tracking and communication

Developed and deployed automation solutions using GCP Cloud Functions and Google Sheets Apps Scripts, empowering Operations and project management

Automated survey coding and QA tasks for complex projects with Python scripts, significantly reducing manual workload and errors, and improving turn around times

Led training & documentation initiatives by developing and maintaining internal libraries, and creating onboarding & best practice guides

Helped grow team from 1 to 12 survey coders, transitioning into more managerial and cross-functional responsibilities

Led the design and development of complex surveys

Developed custom solutions for clients including data transfer protocols, dashboarding, and analytics

Introduced company SOPs for survey projects from a development and operational standpoint

Coordinated and introduced Forsta Decipher adoption

Created and managed company's survey coding library

Utilized Flutter to develop mobile-app-screens that pulled from and pushed to a FireBase NoSQL database.