The mission of LinkedIn Design is to design products and services that unlock value, build confidence, and create community for all the world's professionals.
The mission of LinkedIn is simple: connect the world’s professionals to make them more productive and successful.
Led product strategy, CX research, & operating model design projects to make it easier for customers to achieve their goals across all Enterprise and Consumer products.
Led customer experience research, journey mapping, and operational model design for SaaS businesses while collaborating with partners across Product, Engineering, Market & User Research, Growth & Product Marketing, Sales, Customer Success.
Designed and implemented global customer intelligence & measurement initiatives within team of program managers. Collaborated with partners across Sales, Sales Ops, Customer Success, Insights, Data Science to implement and operationalize these programs.