# Samuel C.

> Design & Innovation @ LinkedIn

Location: New York, New York, United States
Profile: https://flows.cv/samuelc2

## Work Experience
### Staff Service Designer, Product Design @ LinkedIn
Jan 2024 – Present | New York City Metropolitan Area
The mission of LinkedIn Design is to design products and services that unlock value, build confidence, and create community for all the world's professionals.

The mission of LinkedIn is simple: connect the world’s professionals to make them more productive and successful.

### CX Manager, Experience Design @ LinkedIn
Jan 2022 – Jan 2024 | New York City Metropolitan Area
Led product strategy, CX research, & operating model design projects to make it easier for customers to achieve their goals across all Enterprise and Consumer products.

### Senior CX Associate, Experience Design @ LinkedIn
Jan 2021 – Jan 2022 | New York, United States
Led customer experience research, journey mapping, and operational model design for SaaS businesses while collaborating with partners across Product, Engineering, Market & User Research, Growth & Product Marketing, Sales, Customer Success.

### CX Associate, Experience Design @ LinkedIn
Jan 2020 – Jan 2021 | Greater New York City Area
Designed and implemented global customer intelligence & measurement initiatives within team of program managers. Collaborated with partners across Sales, Sales Ops, Customer Success, Insights, Data Science to implement and operationalize these programs.

### Global Operations Manager @ WeWork
Jan 2018 – Jan 2019 | Greater New York City Area
Managed programs and projects to reduce operating costs and improve efficiencies for procurement operations and vendor management.

WeWork is creating a world where people work to make a life, not just a living.

### Manager, Service Operations @ Managed by Q
Jan 2018 – Jan 2018 | Greater New York City Area
Managed P&L and business strategy/operations for national services team. Managed five project managers across NYC, LA, & SF. 

Q is building an operating system for the built world, backed by a comprehensive technology and service platform.

### Senior Associate, Platform Operations @ Managed by Q
Jan 2017 – Jan 2018 | Greater New York City Area
Managed performance of national network of partners on B2B marketplace; created process efficiencies and built systems to facilitate seamless marketplace transactions.

### Associate, Service Operations @ Managed by Q
Jan 2016 – Jan 2017 | Greater New York City Area
Managed facilities projects for customers across the US.

### Program Manager @ City Year
Jan 2015 – Jan 2016 | Greater New York City Area
Developed & managed program experience for team of fifteen AmeriCorps members & one team leader to deliver academic programming to NYC schools.

City Year's mission is to build democracy through citizen service, civic leadership and social entrepreneurship.

### Team Lead & Corps Member @ City Year
Jan 2013 – Jan 2015 | Greater New York City Area
Completed 1700 hours of service as tutor in the Bronx. Promoted to leadership team that supervised team of sixteen AmeriCorps members to implement impactful educational programming.


## Education
### Bachelor’s Degree in Sociology & Applied Psychology
Boston College
Jan 2009 – Jan 2013


## Contact & Social
- LinkedIn: https://linkedin.com/in/samuel-c-1300a991

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Source: https://flows.cv/samuelc2
JSON Resume: https://flows.cv/samuelc2/resume.json
Last updated: 2026-03-30