# Samuel Yeo

> ENG

Location: New York, New York, United States
Profile: https://flows.cv/samuelyeo

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## Work Experience
### Software Engineer @ Hummingbird
Jan 2022 – Jan 2023 | New York, United States
● Develop and enhance the application to ensure strict compliance with regulatory standards such as FINCEN, FINTRAC, and GNECB, mitigating risk and maintaining adherence to legal requirements.
● Integrate company application with industry-leading platforms including Salesforce, Tableau, Snowflake, and others, enabling seamless data flow and system interoperability.
● Collaborate closely with customers’ regulatory teams to understand their compliance requirements and develop tailored solutions that meet their specific needs.
● Implement comprehensive usage reporting functionality, delivering actionable insights to internal customer support teams, executive stakeholders, and external clients.

### Engineer @ Township
Jan 2021 – Jan 2022

### Specialist @ Apple
Jan 2018 – Jan 2019 | New York, United States
Earned exceptional customer feedback for sales interactions, device repairs, and bug fixes; consistently received 5/5 ratings and positive comments and achieved 100% customer feedback for two quarters.

✰ Improved technical feedback by identifying and reporting issues after new device/product launches in close collaboration with Genius Bar team members.
✰ Ensured smooth, successful launches by working with Quality Control/Early Field Failure Analysis and promptly recording and investigating problems.
✰ Adapted with ease and confidence to newly introduced products and developed tailored product/service recommendations to cater to diverse client needs.
✰ Delivered individualized, attentive customer service by utilizing active listening skills and efficiently resolving complex customer concerns problem-solving in an extremely high-stress/fast-paced environment.
✰ Worked fluidly with a large team of employees during high customer velocity
✰ Verified inventory records and needs by assisting with counts, variance investigations, and receiving.
✰ Informed and inspired customers through warm and engaging product demonstration, ability to explain technical specifications, and effective troubleshooting.
✰ Highlighted product and device features and educated customers by conducting weekly workshops.
✰ Provided superior customer service, including setting up customers’ new products, administering technical support to iOS device users, and working with AppleCare to find solutions for customer’s security issues.

### Web Developer/Flex Intern @ Nitkan, Inc
Jan 2017 – Jan 2018 | Oakland, California, United States
Drove product awareness through successful demonstration and sales pitches, including pushing product to 80+ users in a single day when attending the Transformative Tech Conference.
★	Represented the company by delivering a public speech to an audience of 150+ at the Growth Hacking Summit and personally participating in the hackathon. 
★	Facilitated interdepartmental collaboration and leveraged expertise in SEO, Bootstrap, social networking, building relationships with venture capitalists, and quality testing. 
★	Responded nimbly to customer feedback, responses, and bug reports in a rapidly changing environment.
★	Fostered a productive team environment and demonstrated ability to work with people at all levels of the corporation, from collaborating with 7 team members to working closely with the CEO. 
★	Commended for producing high-quality deliverables within strict deadlines and exceeding all expectations.
★	Communicated with 3 cross-functional team members regularly, building relationships throughout the company to ensure goal achievement.


## Contact & Social
- LinkedIn: https://linkedin.com/in/samuel-horishin-yeo
- GitHub: https://github.com/SK-Sam

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Source: https://flows.cv/samuelyeo
JSON Resume: https://flows.cv/samuelyeo/resume.json
Last updated: 2026-03-20