# Sam Whitaker

> Engineering for the Users!

Location: Bethalto, Illinois, United States
Profile: https://flows.cv/samwhitaker

After working on the Operations side of a tech startup for 4 years, I finally decided to scratch the, "I wish I would have gotten into engineering" itch. Many late nights and long weekends later, I accepted a Solutions Engineering role and never looked back.

Since becoming a Solutions Engineer, I've moved from one challenge to the next in order to gain more experience and provide results for my team. I am always looking to improve myself and build on my skill-sets for the betterment of the team and myself.

## Work Experience
### Staff Software Engineer @ Bayer
Jan 2022 – Present | Greater St. Louis

### Senior Software Engineering Consultant @ Daugherty Business Solutions
Jan 2020 – Jan 2022 | St Louis, Missouri, United States
- Serve as a core member of client software development teams to provide software and business solutions.
- Architect end-to-end cloud solutions for client projects while considering security, performance and cost elements. 
- Design and create front-end applications while optimizing UI/UX from user vetting, testing and feedback.
- Work with stakeholders and project owners to ensure feature requirements are properly vetted and understood.
- Create secure APIs for internal and external customers that are reliable and performant.
- Design and implement relational or document databases based on the needs of the project.
- Create and maintain CI/CD workflows to deploy and manage team applications.
- Create and foster Agile working environments to improve operational structure and awareness.
- Mentor fellow consultants as a team manager and ensure they’re getting career support to help them grow.

### Software Engineering Consultant @ Daugherty Business Solutions
Jan 2019 – Jan 2020 | Greater St. Louis Area

### Software Engineer @ OneSpace
Jan 2019 – Jan 2019

### Solutions Engineer @ OneSpace
Jan 2017 – Jan 2019 | Greater St. Louis Area
Provides technical solutions for clients using a wide range of technologies and support of OneSpace proprietary software platforms.

- Provide extensive front-end customizations for clients using jQuery.
- Full-stack (MERN) development of client products using MongoDB, Express, React and Node.js
- Advanced client solutions leveraging AWS Lambda functions in Node.js. 
- Create C# applications for clients when product solutions are unavailable.
- Perform database updates and build/manage reports in Microsoft SQL Server.
- Provide comprehensive technical support for clients, ranging from client specific customizations to core product features.
- Manage, prioritize and execute complex client projects independently.
- Develop and maintain client relationships.

### Client Operations Manager @ OneSpace
Jan 2016 – Jan 2017
OneSpace, formerly CrowdSource, is a virtual workforce platform that brings companies in need of flexible talent solutions together with freelancers seeking assignments that match their skill sets. Our unique platform provides businesses with talent and freelancers with work, on demand. We specialize in content creation, editorial review, and moderation for online retailers, online publishers and media companies.

As Client Operations Manager for Content, my responsibilities include:
- Oversee the core components of all client content projects and provide technical guidance on projects as needed.
- Provide direction and guidance to team members to ensure projects are completed on time, meet quality standards and meet budget requirements.
- Build and monitor team KPI metrics.
- Develop training programs for new and existing team members.
- Evaluate and establish operational processes, procedures and improvements for the content team.
- Work with all Client Success teams to set and track monthly and quarterly revenue markers. 
- Evaluate profit margins each month on a project-by-project basis to identify and capture margin growth opportunities.
- Provide performance feedback and coaching on a regular basis, as well as formal quarterly and annual written reviews.
- Create and maintain an inspired work environment where team members are motivated and excited to perform at their highest level.

### Workforce Development Manager @ OneSpace
Jan 2015 – Jan 2016 | Swansea, IL
OneSpace, formerly CrowdSource, is a virtual workforce platform that brings companies in need of flexible talent solutions together with freelancers seeking assignments that match their skillsets. Our unique platform provides businesses with talent and freelancers with work, on demand. We specialize in content creation, editorial review, and moderation for online retailers, online publishers and media companies.

As a Workforce Development Manager, my responsibilities included:
- Creating the freelancer-facing side of onespace.com (onespace.com/freelancers) from scratch, which entailed Product Management, Content Strategy, Media Production and Website Design.
- Creating and managing strategic communication with a workforce of 10,000+ freelancers.
- Coaching freelancer performance throughout the lifecycle of projects; includes resolving disputes, communicating instruction changes and communicating constructive project performance feedback.
- Establishing and implementing recruitment strategies for writers, editors and quality assurance freelancers.
- Creating skill assessment strategies that assess writing, quality assurance and transcription abilities of all incoming freelancers.
- Instituting engagement plans that foster community development in the forums, through support tickets and individualized project feedback.
- Onboarding and supporting labor channel partners to ensure the quick and efficient training of partner contacts and onboarded workforces.

Achievements:
Awarded the 2016 Community Manager Appreciation Award from Vanilla

### Content Solutions Specialist @ OneSpace
Jan 2012 – Jan 2015
As a Content Solutions Specialist at OneSpace, my responsibilities included:
- Developing scalable solutions for our clients' content needs.
- Build and manage complex workflows to complete daily, weekly or monthly client batches.
- Manage several client projects at the same time, such as completing 10,000 product descriptions and and hundreds of long-form articles a week.
- Managing a workforce of 7,000+ writers and editors to complete client projects on time.
- Managing the quality of content submitted by freelancers.
- Ensuring the timely and successful delivery of our content solutions.
- Using client feedback to optimize the performance of our content solution workflows.
-Proactively communicate with a workforce of thousands while also providing detailed, action-oriented feedback to individual freelancers.


## Education
### Bachelor of Science in Business Administration
Southern Illinois University Edwardsville
Jan 2006 – Jan 2012


## Contact & Social
- LinkedIn: https://linkedin.com/in/samuelwhitaker

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Source: https://flows.cv/samwhitaker
JSON Resume: https://flows.cv/samwhitaker/resume.json
Last updated: 2026-03-22