• Creating user-centered solutions to UX problems through journey maps and information architectures for key features and developing end to end wireframes, prototypes, and high-fidelity designs using design tools such as Figma and Protopie.
• Collaborating with a team of Product Manager, developers, researchers and stakeholders to design and implement features for the company's new app.
• Working with the DesignOps team to help build a robust Design System components and strong foundations.
• Rethinking and improving the online shopping experience for delivery and pickup orders.
Improved the Store Locator feature by redesigning it to help users easily filter and find stores around them. Worked with the team to conduct user research and moderate usability testing to make informed design decisions.
• Redesigned the architecture and experience of the help center. Worked closely with the customer support team to understand the key pain points of users and optimize UX efficiently.