Product Marketing: Designed unique SaaS self-service portal, easing c-suite decision making from banking and insurance clients, increasing conversion rate by 45% as measured by number of signups; modified design to enhance first-time user experience, resulting in 60% reduction in drop-offs.
Agile Product Management: Spearheaded major UX redesign of SaaS platform; built personas; analyzed competitors and built positioning; identified pain points to better understand customer experience; ran A/B tests; led team of 10; increased average primary task completion rates by 40%.
Cross-functional leadership: Led a 20-member cross-functional team for a leading Middle Eastern travel portal; built project roadmap, technology stack, user segmentation and personas, juggled multiple projects and roles, and coordinated with teams in 3 countries to ensure delivery in 4 months;
Process Improvement: Analyzed opportunities for enhancing collaboration within the organization; utilized low-cost guerilla research methods to conceptualize and get rapid feedback; built IoT smart chair & several installations