Enjoying the rewards of many years in the office. Nowadays I dabble in international explorations, photography, crafting, creative writing, volunteer work with my favorite land trust, and occasional attempts at learning to play guitar.

Established and managed the UX content strategy team. Worked closely with UX leaders and colleagues to establish content strategy as a core discipline of UX and to develop business-to-business solutions for the world’s largest trading partner community. Collaborated with stakeholders across the organization to define brand, style, and voice and tone principles and guidelines.

As part of a design team, created user interface content for business-to-consumer selling solutions. Audience consisted of small business owners as well as medium and large-sized merchants who use eBay to build online stores, promote their brand, manage inventory, advertise, and sell products. Collaborated with user experience and visual designers, product managers, developers, quality assurance engineers, localization experts, marketing specialists, brand evangelists, legal counsel, Help writers, and other content strategists. Deliverables included user interface content for transactional workflows, customer emails, frequently-asked questions, and educational web pages.