Chicago, Illinois, United States
• Led the redesign of the RV Service Appointment Request Form to simplify user flow and clarify service selections, aiming to reduce customer confusion and shorten the duration of necessary follow-up calls
• Created a high-fidelity design for a self-service negotiation feature in Camping World Auctions that enabled high bidders to submit counteroffers, intended to reduce manual outreach and accelerate post-auction sales (design completed but not developed)
• Collaborated with product managers, a UX researcher, and a copywriter to prototype and iterate on workflows, delivering polished, test-ready designs that aligned cross-functional teams and facilitated stakeholder buy-in