Responsible for a variety of areas of operations and administration, including Human Resources, Finance, Information Technology & Telcom, AVL, Facilities & Maintenance, and Education Ministries over church, K-8 school, and preschool organizations.

Build relationships with church officers (deacons, school board, and advisory board) and cross over organizational leaders/staff.

Assess and build performance management, and staff development programs.

Collaborate with leadership committees to develop Talent Management and Organizational Development programs for workforce planning and succession management planning.

Improve organization technology integration with church management system for members and volunteer records and ministry management, and upgrade/implementation of ADP workforce for employee population use of Time and Attendance, Benefit Accruals, iPay, and Benefits tools.

Enhance quality of work environment and safety/disaster preparedness.

Maximize and strengthen internal resources and programs.

• Lead HR technology implementations and upgrades by effectively partnering with HR functional leaders, IT and vendors throughout project lifecycle

• HR Tools: SuccessFactors LMS, Workday HCM, Kronos, Oracle Taleo, integrations with AON, Thomson, Tri-Ad

• Projects: Time and Attendance/Absence Mgmt (U.S.), LMS Upgrade to SaaS, Employee Handbook (South Africa), Relocation RFP, Mobility RFPs, Benefits Mobile Apps, Learning Portal Requirements, wellness vendor changes, Annual Compliance Trng Rollout, integrations, etc.

• Ensure delivery on all project phases from scope, business requirements, planning, analysis, process design, vendor selection, testing and training

• Ensure project sponsors and core team understand tasks and major milestones of a project

• Ensure the HR Ops teams are trained and prepared to support the launch and product or new features.

• Partner with Project resources (COE’s, Systems Analysts, QA, etc.) in all aspects of system testing including development of test strategy, test scripts, coordinate testing, compile test metrics, and test script execution (including UAT, UX)

• Assist IT PMO, project owners with planning and executing on “Change Management” to ensure adoption and success

• Track project status in a disciplined manner and share with key stakeholders on a routine basis

• Work with business stakeholders to build relationships and identify business needs to understand solution effectiveness and to model future change impacts

• Stay informed of product enhancements and future offerings

• Assist with forecast/roadmap planning for one or more HR functions

• Scope and consults with clients on new requests/ features

• Participate in HRIS and HRIT planning and report out sessions

• Provide guidance and input to product admins regarding existing HR tools

• Support resolution of issues escalated by HRSS System Admins; log tickets/work with IT to resolve

• Develop training activities and material including user guides, FAQ, recorded demos, web content, etc.

• Partner with global capital planning and finance partners to prepare budget details for approval and approval to spend (Tools: Prosight, Clarity, Excel, PowerPoint)

• Manage change management of new systems and enhancements to end users/employees in partnership with Technology, the business, and Corporate Communications, through my ability to multi-task, learn, problem solve, prioritize and set and attain goals

• Build and manage relationships with key stakeholders and subject matter experts to understand their goals and needs to develop appropriate solutions

• Manage the project business requirements documentation in partnership with Technology and the business owners

• Manage all aspects of system testing including development of test strategy documentation, write test scripts, coordinate testing resources, compile test completion metrics, and test script execution (including stress tests and user acceptance testing)

• Proactively assess and diagnose problems to identify change management issues and propose solutions

• Research and develop training programs/material including user guides, FAQ, recorded demos, web content

• Prepared and provided training to Contact Centers in preparations of project and program rollouts

• Act as the escalation point for contact center (AskHR) to answer complex employee inquiries and questions

• Participate in policy and process changes in partnership COEs (HR partners/legal teams) and Workday production and reporting team, to ensure Workday business process are current and develop change management for communications

• Provide technical support as needed to HR systems end users, especially during systems / project stabilization phase

• Encourage a collaborative environment and mindset to ensure delivery of an exceptional employee experience and team partnership through demonstration of strong ethics and consideration for all team members

• Manage the global learning management system (maintenance, upgrade, configurations, and troubleshoot) (Tool: Plateau Systems/SuccessFactors Learning)

• Manage vendor for customer/technical support and online content licensing

• Work with team to maintain data compliance with records management and data integrity

• Collaborate cross functionally with IT and Finance/Sourcing to gain understanding of the policies and guidelines for planning of learning management system upgrade to current version and move to SaaS

• Collaborate with varied levels of staff and learning groups to build strategies, priorities and address issues of the functions to use system and for support

• Work with the technical (course developers and internal IT) and the content owners/business to develop and deliver learning experiences for targeted and global audiences

• Develop reporting templates through Plateau Report Designer (SuccessFactors Learning product)

• Manage online content integration for customers to deliver online training via the LMS

• Process employee troubleshoot/inquiries and train team and Workstation Support to provide employees with level one and two technical support

• Collaborate with Compliance Program Owners, Legal, and other key stakeholders to integration required training to global workforce

• Provide Senior and Executive management reporting on Compliance Training deployment and completion status by working through Excel using data from LMS and HCM reports (Tools: SuccessFactors and PeopleSoft, later Workday)

• Provide centralized project management over annual online compliance course development and system testing: review of content, functional testing

• Provide ongoing new hire/promotions/transfers compliance training administration

• Identify and manage key relationships with external training delivery partners

• Evaluate vendor tools and partner with program owners whether current tools meet and support business needs during the vendor selection processes

* Manage system administration support and troubleshoot Application Tracking Systems including user access and system training.

* Created weekly, monthly, quarterly, and annual reporting on Staffing and Recruiting activities

* Run queries from Recruitment System, Microsoft Access Database, and PeopleSoft systems to create reports

* Facilitate reporting and testing to complete quarterly internal controls (ICCP) audit for hiring process

* Assist with development and distribution of workforce survey, data gathering process, and presentation of results

* Overall coordination of new employee orientation weekly logistics and ongoing materials management and distribution for multiple office locations including communicating with content owners (Information Security, Payroll, Benefits, Corporate Communications, etc.) to maintain and update materials

* Managed logistics and cost reporting for employment and department programs (College Hire and Intern Program, Bring Your Child to Work Day event, Department Move)

* Extensive use of Microsoft Excel to produce reporting results (raw data, pivot tables, charts/graphs)

* Prepared invoicing between vendor and company working with Accounts Payable, Strategic Sourcing, and Ariba/Procurement groups as appropriate

Validated appropriate approvals for new hire offers (job title/jobcode, salary, incentives, manager, etc), prepared new hire materials including offer letters and ensured information was complete and correct for entry for HRIS to process into PeopleSoft

* Manage five full-time direct reports and three contingent staff reports