# Sandra Jeong > Administrative Director at Bay Area Chinese Bible Church Location: San Mateo, California, United States Profile: https://flows.cv/sandrajeong Dedicated professional with experience in delivering on commitments made, collaborating with internal and external partners, communicates effectively, led the planning and implementation of new system tools and programs, and has the ability to handle multiple projects and competing priorities. Experience includes time and attendance systems, benefits tools, staffing and learning systems, staffing programs, learning and development programs, and office management. Proven achiever in understanding and streamlining processes by applying technical solutions while meeting the business needs and providing superior customer service. ## Work Experience ### Administrative Director @ Bay Area Chinese Bible Church Jan 2017 – Present | Alameda, CA Responsible for a variety of areas of operations and administration, including Human Resources, Finance, Information Technology & Telcom, AVL, Facilities & Maintenance, and Education Ministries over church, K-8 school, and preschool organizations. Build relationships with church officers (deacons, school board, and advisory board) and cross over organizational leaders/staff. Assess and build performance management, and staff development programs. Collaborate with leadership committees to develop Talent Management and Organizational Development programs for workforce planning and succession management planning. Improve organization technology integration with church management system for members and volunteer records and ministry management, and upgrade/implementation of ADP workforce for employee population use of Time and Attendance, Benefit Accruals, iPay, and Benefits tools. Enhance quality of work environment and safety/disaster preparedness. Maximize and strengthen internal resources and programs. ### HRIS Product Manager @ Visa Jan 2015 – Jan 2017 -Lead HR technology implementations and upgrades by effectively partnering with HR functional leaders, IT and vendors throughout project lifecycle -HR Tools: SuccessFactors LMS, Workday HCM, Kronos, Oracle Taleo, integrations with AON, Thomson, Tri-Ad -Projects: Time and Attendance/Absence Mgmt (U.S.), LMS Upgrade to SaaS, Employee Handbook (South Africa), Relocation RFP, Mobility RFPs, Benefits Mobile Apps, Learning Portal Requirements, wellness vendor changes, Annual Compliance Trng Rollout, integrations, etc. -Ensure delivery on all project phases from scope, business requirements, planning, analysis, process design, vendor selection, testing and training -Ensure project sponsors and core team understand tasks and major milestones of a project -Ensure the HR Ops teams are trained and prepared to support the launch and product or new features. -Partner with Project resources (COE’s, Systems Analysts, QA, etc.) in all aspects of system testing including development of test strategy, test scripts, coordinate testing, compile test metrics, and test script execution (including UAT, UX) -Assist IT PMO, project owners with planning and executing on “Change Management” to ensure adoption and success -Track project status in a disciplined manner and share with key stakeholders on a routine basis -Work with business stakeholders to build relationships and identify business needs to understand solution effectiveness and to model future change impacts -Stay informed of product enhancements and future offerings -Assist with forecast/roadmap planning for one or more HR functions -Scope and consults with clients on new requests/ features -Participate in HRIS and HRIT planning and report out sessions -Provide guidance and input to product admins regarding existing HR tools -Support resolution of issues escalated by HRSS System Admins; log tickets/work with IT to resolve -Develop training activities and material including user guides, FAQ, recorded demos, web content, etc. ### Sr. HRIS Analyst/ Sr. HR Operations Analyst, HR Systems and Shared Services @ Visa Jan 2014 – Jan 2015 • Partner with global capital planning and finance partners to prepare budget details for approval and approval to spend (Tools: Prosight, Clarity, Excel, PowerPoint) • Manage change management of new systems and enhancements to end users/employees in partnership with Technology, the business, and Corporate Communications, through my ability to multi-task, learn, problem solve, prioritize and set and attain goals • Build and manage relationships with key stakeholders and subject matter experts to understand their goals and needs to develop appropriate solutions • Manage the project business requirements documentation in partnership with Technology and the business owners • Manage all aspects of system testing including development of test strategy documentation, write test scripts, coordinate testing resources, compile test completion metrics, and test script execution (including stress tests and user acceptance testing) • Proactively assess and diagnose problems to identify change management issues and propose solutions • Research and develop training programs/material including user guides, FAQ, recorded demos, web content • Prepared and provided training to Contact Centers in preparations of project and program rollouts • Act as the escalation point for contact center (AskHR) to answer complex employee inquiries and questions • Participate in policy and process changes in partnership COEs (HR partners/legal teams) and Workday production and reporting team, to ensure Workday business process are current and develop change management for communications • Provide technical support as needed to HR systems end users, especially during systems / project stabilization phase • Encourage a collaborative environment and mindset to ensure delivery of an exceptional employee experience and team partnership through demonstration of strong ethics and consideration for all team members ### Sr. Learning Systems Analyst @ Visa Jan 2008 – Jan 2014 • Manage the global learning management system (maintenance, upgrade, configurations, and troubleshoot) (Tool: Plateau Systems/SuccessFactors Learning) • Manage vendor for customer/technical support and online content licensing • Work with team to maintain data compliance with records management and data integrity • Collaborate cross functionally with IT and Finance/Sourcing to gain understanding of the policies and guidelines for planning of learning management system upgrade to current version and move to SaaS • Collaborate with varied levels of staff and learning groups to build strategies, priorities and address issues of the functions to use system and for support • Work with the technical (course developers and internal IT) and the content owners/business to develop and deliver learning experiences for targeted and global audiences • Develop reporting templates through Plateau Report Designer (SuccessFactors Learning product) • Manage online content integration for customers to deliver online training via the LMS • Process employee troubleshoot/inquiries and train team and Workstation Support to provide employees with level one and two technical support • Collaborate with Compliance Program Owners, Legal, and other key stakeholders to integration required training to global workforce • Provide Senior and Executive management reporting on Compliance Training deployment and completion status by working through Excel using data from LMS and HCM reports (Tools: SuccessFactors and PeopleSoft, later Workday) • Provide centralized project management over annual online compliance course development and system testing: review of content, functional testing • Provide ongoing new hire/promotions/transfers compliance training administration • Identify and manage key relationships with external training delivery partners • Evaluate vendor tools and partner with program owners whether current tools meet and support business needs during the vendor selection processes ### Team Lead, Talent Aquisitions, Talent Resourcing, Human Resources @ Visa Jan 2005 – Jan 2008 * Manage system administration support and troubleshoot Application Tracking Systems including user access and system training. * Created weekly, monthly, quarterly, and annual reporting on Staffing and Recruiting activities * Run queries from Recruitment System, Microsoft Access Database, and PeopleSoft systems to create reports * Facilitate reporting and testing to complete quarterly internal controls (ICCP) audit for hiring process * Assist with development and distribution of workforce survey, data gathering process, and presentation of results * Overall coordination of new employee orientation weekly logistics and ongoing materials management and distribution for multiple office locations including communicating with content owners (Information Security, Payroll, Benefits, Corporate Communications, etc.) to maintain and update materials * Managed logistics and cost reporting for employment and department programs (College Hire and Intern Program, Bring Your Child to Work Day event, Department Move) * Extensive use of Microsoft Excel to produce reporting results (raw data, pivot tables, charts/graphs) * Prepared invoicing between vendor and company working with Accounts Payable, Strategic Sourcing, and Ariba/Procurement groups as appropriate Validated appropriate approvals for new hire offers (job title/jobcode, salary, incentives, manager, etc), prepared new hire materials including offer letters and ensured information was complete and correct for entry for HRIS to process into PeopleSoft * Manage five full-time direct reports and three contingent staff reports ### Training Administrator - Corporate Training & Development @ Visa Jan 2002 – Jan 2005 * Participated in the evaluation, design, development and extensive testing of a new Learning Management System (LMS) including preparing LMS training materials from implementation to production for go-live launch * Prior to new LMS, maintained Visa University and designed/developed segments of web page coding (HTML) for USA Training’s system * Managed courses, employee enrollment, and vendors for courses offered offsite and onsite through Visa University (training and development web base application) * Collaboration with HR Information Systems (HRIS) for backend system administration support and HTML code publishing for Visa University * Facilitated New Employee Orientation * Prepared PowerPoint presentations for Talent Management/Senior Leadership programs and various employee development programs * Consult with client groups on department development needs through survey/scoping group needs and targets, learning needs analysis, and vendor/program selection process. * Prepared PowerPoint presentations for Talent Management programs and various employee development program * Participated with department program leads to create training materials and coordinate training for projects (i.e. Focal Review, Visa Compensation Planner) through Kadiri and Learning Management System * Participated with HR and Finance Business Partners in the development of the HR Metrics * Collaborated with cross functional groups within HR to compile quarterly Scorecard ratings and distribute to Finance Business Partners for consolidation to overall Company metrics. * Ensured compliance with branding guideline for “packaging” Talent Management material (audience: Management and Senior Leadership) ### HR Specialist - North America Field Operations, Human Resources @ Applied Biosystems Jan 2000 – Jan 2002 * Overall ownership and coordination of staffing and orientation processes with hiring managers and Human Resource Business Partners to include but not limited to: * Participation in design committee and training of managers for a new hire tracking database (Employee Status Database) with overall responsible for database query maintenance. * Designed and implemented of automation method for client group and HR support teams to actively work from shared drive, enhancing the effectiveness of various programs and reports. * Designed and updated web-based Management Toolkit training handbook for intranet site through Lotus Notes ensuring accessibility to field client managers. * Coordination of all logistics for 13 module management training program. * Generated turnover/headcount/personnel information reports through SAP as required. * Coordination of requisition & headcount tracking process, offer process, ensure accuracy of offer information (salary, incentive targets to job numbers/titles, and stock option distribution) pre-employment requirements (background, drug, DMV, relocation and immigration), bi-monthly week long New Hire Orientation and weekly reconciliation of headcount usage. ### Office Assistant/Jr. Media Buyer @ Jan Mergel & Associates, Inc. Jan 1999 – Jan 2000 * Assisted with media planning and buying * Prepared advertising schedules * Communicated with broadcasting station on schedules and invoices * Prepared storyboard for customer and designed promotional pins/collateral * Design and decorated customer/dealership showroom for holiday event * Opened and closed office * Clerical support: answered phones, took messages, provided administative support to the principal, prepared letter templates, updated excel templates, used 10 key and typewriter for mailing and forms ### Marketing & Graphic Designer @ FAS Benefits Communications Jan 1998 – Jan 1999 Designed office business cards and stationery Assisted with Total Compensation booklet cover design Coordinated mass printing of compensations forms with external printers ### Office Manager and Lab Technician @ Dr. Windy Chen, OD Jan 1996 – Jan 1998 * Prepared and submitted vision insurance claims * Processed insurance verifications * Processed Rx with external vendors and ensured timely courier service for eyewear lenses * Made prescription eyewear lenses per Rx and assembled/adjusted eyewear for patients * Performed contact lens training for new contact patients * Fit patients with eyewear * Order and inventory in-office and display eyewear * Coordinated eyewear vendor tradeshows/special events in office * Performed patient pre-appointment exam (complete medical history, patient information, verify current Rx, and perform peripheral exam) * Processed office staff payroll to main office * Open and closed office ### Graphics Editor and Layout Designer @ California State University, Hayward Jan 1995 – Jan 1997 Graphics Editor/Ad Designer for "The Pioneer" newspaper Graphic Artist for the University Advancement Programs (Hub for On-Campus Student Organzations) ## Education ### Master of Science in Information Technology - Learning/Cognitive Sciences Carnegie Mellon University ### Bachelor of Science in Business Administration with focuses on Marketing Management, Advertising Management Cal State East Bay- College of Business & Economics ## Contact & Social - LinkedIn: https://linkedin.com/in/sandrachanjeong --- Source: https://flows.cv/sandrajeong JSON Resume: https://flows.cv/sandrajeong/resume.json Last updated: 2026-04-08