• Defined and executed a design strategy aligned with the company's vision.

• Measured product design success using the HEART metrics.

• Provided leadership and mentorship to the design team to foster creativity and collaboration.

• Contributed to the overall product and design direction.

• Responsible for owning UX functions for PayPal’s Happy Returns business unit, including managing UX designers.

• Collaborated with leaders across Product, Engineering, Operations, and Marketing to align UX toward company OKRs.

• Implemented design methodologies and user experience research techniques from inception to initial stages.

• Designing products for builders of all kinds. Developer Experience Org.

• Designed and Launched Twilio Serverless products for developers - Twilio Functions, Assets, Studio, and Twiml Bins.

• Designed and Launched Twilio monitoring products Error Logs and Alarms.

• R&D - Platform Products

• Responsible for designing onboarding and free trial experiences. Designed and launched onboarding experience.