California, United States
• Architected and deployed production-grade drone simulation environments, enabling safe testing, rapid development, and high-stakes demonstrations for defense and public-sector customers while reducing reliance on physical hardware and lowering operational risk.
• Led end-to-end drone provisioning and deployment readiness, including automation workflows, standardized documentation, and internal training, eliminating single-point dependencies and improving operational consistency at scale.
• Technical owner for ATAK system integrations with autonomous drones, supporting defense and security customers through system upgrades, field deployments, and multi-drone control from a single operator interface.
• Delivered sustained, high-priority technical support for mission-critical operations across defense, law-enforcement, and energy customers, including direct technical coordination, training, and live operational support.
• Designed and implemented a structured customer-support and on-call model, improving response efficiency, workload fairness, and team scalability while enabling engineers to independently own defense and security customer accounts.
• Enabled team scalability through mentoring, documentation, and knowledge transfer, serving as a trusted escalation point during critical operational incidents.
• Contributed to hiring and team growth through resume screening, interview planning, and technical evaluations.