• Ensuring customers' queries are answered within agreed response times and with the aim of a first-time resolution (both in English and French)

• Resolving all technical issues raised by customers via live chat or call backs

• Working with colleagues across the wider customer community to identify any trends in customer queries.

• Supported innovation within the Attraction product pilot team

• Supported product and service improvement via regular feedback to operational teams

• Helped shaping and reviewing work procedures as a team

• Responded to customer inquiries via different channels (such as phone, email and messaging)

• Liaised between guests and attraction suppliers to provide problem resolutions

• Assisted financial team by managing compensations and refunds to customers

• Ensured a high level of customer service by providing timely and efficient support

• Liaised with guests and properties to resolve requests and complaints

• Responded to customer inquiries both in English and French via different channels (such as phone, email and messaging)

• Ensured a positive guest experience while meeting quality and quantity KPI

• Supported colleagues with peer learning and feedback

• Acted on peers' and customers' feedback in order to ensure a high level of customer service