# Sansi B. > Software Engineer | React & JavaScript by Day | WordPress & Elementor whenever I can Location: London, England, United Kingdom Profile: https://flows.cv/sansi -- I'M A SOFTWARE ENGINEER -- As a career switcher with a diverse background in Travel, E-commerce, and Education, I recently completed a front-end web development bootcamp where I gained extensive knowledge in HTML, CSS, JavaScript, jQuery and Bootstrap. Additionally, I learned new technologies like React.js and Jest for testing (crash-course), further expanding my skill set. I'm committed to continually expanding my knowledge and skills to stay current with the latest advancements in technology, as this will allow me to create websites that are not only functional, but also visually appealing and user-friendly. -- WITH CUSTOMER SERVICE SKILLS -- In my previous role as a player technical support at a gaming industry company, I have further enhanced my troubleshooting and customer service skills, allowing me to effectively assist customers with their technical needs. My experience working in customer service at an international technology company has honed my soft skills, including adaptability and active listening. I have developed the ability to quickly adapt to changing situations. -- I LOVE CODING -- As an innovative problem-solver, I am passionate about making a positive impact through technology. Currently, I am volunteering as a Student Onboarding Tech Buddy at Code Your Future, where I review and provide feedback on students' code submissions. I also motivate and advise them on how to improve their code, whether it's making it more accessible, semantic, or aesthetically appealing. -- AND VALUE TEAMWORK -- I firmly believe in the power of teamwork and the value of constructive feedback among colleagues. By fostering a collaborative environment and providing feedback in a positive and constructive manner, we can collectively achieve our goals and continuously improve our work. ## Work Experience ### Software Engineer @ Direct Line Group Jan 2025 – Present | London Area, United Kingdom ### Software Engineer Apprentice @ Direct Line Group Jan 2023 – Jan 2025 | Greater London, England, United Kingdom ### Technical Support Specialist @ PTW Jan 2022 – Jan 2023 | London, England, United Kingdom • Ensuring customers' queries are answered within agreed response times and with the aim of a first-time resolution (both in English and French) • Resolving all technical issues raised by customers via live chat or call backs • Working with colleagues across the wider customer community to identify any trends in customer queries. ### Product Specialist (Attractions) @ Booking.com Jan 2019 – Jan 2020 | London, England, United Kingdom • Supported innovation within the Attraction product pilot team • Supported product and service improvement via regular feedback to operational teams • Helped shaping and reviewing work procedures as a team • Responded to customer inquiries via different channels (such as phone, email and messaging) • Liaised between guests and attraction suppliers to provide problem resolutions • Assisted financial team by managing compensations and refunds to customers • Ensured a high level of customer service by providing timely and efficient support ### Customer Service Guest Specialist @ Booking.com Jan 2017 – Jan 2019 | London, England, United Kingdom • Liaised with guests and properties to resolve requests and complaints • Responded to customer inquiries both in English and French via different channels (such as phone, email and messaging) • Ensured a positive guest experience while meeting quality and quantity KPI • Supported colleagues with peer learning and feedback • Acted on peers' and customers' feedback in order to ensure a high level of customer service ### French Teacher @ National Defense University Jan 2015 – Jan 2016 | Ulaanbaatar, Mongolia • Teaching French to Mongolian army officers • Poetry workshop and conversation club at the French cultural centre ## Education ### Certificate in Front-End Web Development edX ### Master's degree in Teaching French as a Second or Foreign Language Université Sorbonne Nouvelle ### Erasmus Semester in Secondary Education and Teaching PHSG Pädagogische Hochschule St. Gallen ## Contact & Social - LinkedIn: https://linkedin.com/in/sansibindika - Website: https://github.com/senseilein - Website: https://sansi-bindika.netlify.app/ - Website: https://completefitnessfocused.com --- Source: https://flows.cv/sansi JSON Resume: https://flows.cv/sansi/resume.json Last updated: 2026-04-05