# Sarah Burger

> Senior Product Designer

Location: San Francisco, California, United States
Profile: https://flows.cv/sarahburger

Thanks for stopping by!

I have an extensive background in design, marketing, and operations. My enthusiasm for user experience design fuels my commitment to solving complex problems through innovative solutions and crafting impactful, user-centric experiences. I embrace a creative, minimalist approach in my work, dedicated to delivering visually compelling solutions that enhance usability and engagement.

Portfolio: https://sarah-burger.com/

Technical Skills: User research, usability testing, A/B testing, card sorting, competitive analysis, heuristic evaluation, user flows, screener survey, persona development, journey mapping, prototype, qualitative & quantitative methods, focus groups, information architecture, interaction design, wireframing, style system creation, responsive design, web accessibility design, color theory, typography, illustration, icon design, human-computer interaction design, product design.
Tools: Adobe Creative Suite, Figma, Invision, Miro, Sketch, Google Suite, Jira, Microsoft Teams, Asana, Zoom.

Soft Skills: Leader, creative, collaborative, adaptable, problem-solver, resourceful, attention to detail, conflict resolution,
emotional intelligence, storyteller, punmaster, patient, interpersonal skills, empathetic, critical thinker, continuous learner.

## Work Experience
### Senior Product Designer @ Rocket Mortgage
Jan 2024 – Present | Remote

### Senior UX/UI Designer (Ranked) @ Moment Studio
Jan 2023 – Jan 2024 | Remote
- Guide a cross-functional team to successfully deliver an iOS application redesign for a B2C SaaS platform, applying Human-Computer Interaction (HCI) principles and utilizing Figma to implement UX best practices and integrate gamification elements.
- Conduct competitive analysis to inform user-centered design (UCD) strategies to serve as the foundation for intuitive wireframes, user flows, and high-fidelity mockups, culminating in facilitating seamless UI iterations and streamlining developer handoff processes.
- Translate complex requirements into user-friendly interfaces, leveraging expertise in high-fidelity wireframes, interaction design (IxD) principles, and iterative design methodologies, significantly enhancing user satisfaction and engagement metrics.
- Craft and maintain a comprehensive style system and design language, utilizing atomic design principles to structure interface elements to ensure scalability, consistency, and ease of iteration while upholding a unified user experience.
- Utilize Agile methodology and Jira to manage the project and sprint weeks efficiently, ensuring continuous collaboration, iterative development, and timely feedback loops, resulting in improved team productivity and successfully delivering user-centric UX/UI solutions on schedule.

### UX/UI Designer @ Moment Studio
Jan 2023 – Jan 2024 | Remote

### UX/UI Designer (Level Africa) @ Moment Studio
Jan 2023 – Jan 2023 | Remote
- Collaborate on a team of five multidisciplinary designers in an agile environment incorporating best practices to redesign a complex B2B2C SaaS fintech web application to deliver a product that exceeds the client’s goals and expectations, resulting in a remarkable 20% increase in user engagement.
- Harness competitive research insights to enhance UI experiences and refine information architecture through iterative design processes to increase user engagement and stakeholder buy-in.
- Develop and maintain the design system, encompassing typography, color palettes, and accessibility guidelines, to establish a unified and inclusive user experience across the entire web application.	
- Apply user-centric design principles and information architecture expertise to craft and refine the homepage, using high-fidelity wireframes for an intuitive user journey and ensure an engaging and seamless user experience through wireframing and prototyping skills.
- Encourage collaborative design charrettes within the team, fostering cross-functional ideation and ensuring the development of a cohesive and user-centered design.
- Formulate extensive UX design documentation, including detailed journey map legends, annotations, and UI measurements to streamline the developer handoff through clear delineation of visual elements and interactions within the design framework.

### UX/UI Designer (Glow) @ Moment Studio
Jan 2023 – Jan 2023 | Remote
- Enhance and redesign the UI of a B2C SaaS platform's iOS application with a team of 5 designers, focusing on a user-centric redesign based on key user stories to address user pain points, resulting in revamped interface features, aesthetics, and optimized user journeys for improved usability.
- Customize a design system for a cohesive mobile application, driving a 15% boost in user retention and a 10% rise in application engagement through user-centric journeys.
- Analyze extensive research to construct intuitive information architecture that provides users comprehensive insights into their historical, current, and upcoming data.
- Optimize user flows, information hierarchy, and interaction design (IxD) principles to ensure an intuitive and visually appealing user experience, resulting in a 25% increase in successful user onboarding and a 20% boost in click-through rates.
- Harmonize closely with a cross-functional team and diverse group of stakeholders, regularly sharing wireframes, high-fidelity mockups, and a comprehensive style and components library.
- Execute seamless developer handoff of design concepts to developers, bridging the gap between technical design and a functional product, furnishing comprehensive annotations, precise measurements, and user flow mappings to enhance collaboration between design and development teams.

### Marketing Manager, Product Designer (Uber) @ Bon Appétit Management Company
Jan 2019 – Jan 2023 | Uber Hq
- Boost the digital presence of a B2B corporate catering company to provide specialized services to Uber Technologies through a global contract, achieving a 19% increase in ROI and a 31% growth in CTR through strategic user-centric design and optimization strategies.
- Deploy user-focused strategies in SEO and PPC campaigns to boost visibility, enhance guest engagement, and drive conversions, resulting in a 25% increase in guest engagement and a 15% improvement in conversion rates.
- Collaborate with cross-functional teams, including developers and stakeholders, to integrate design elements seamlessly into WordPress platforms to ensure a cohesive and engaging digital experience for users.
- Conduct research using cutting-edge UX methodologies to stay ahead of design trends, facilitating the creation and production of innovative, user-centric content ideas resulting in $2.1M in additional sales growth.
- Pioneer the integration of design thinking methodologies and interaction design (IxD) principles, leading to a 20% surge in user satisfaction and orchestrating a 15% reduction in product development cycles through strategic UX enhancements
- Utilize Adobe Photoshop, Illustrator, Figma, and Azure to create visually compelling and user-centric designs to increase user engagement with marketing materials.
- Lead cross-functional collaboration with 16 global teams, implementing UX-focused strategies that yielded an exceptional 87% surge in user engagement and drove $3.4M in sales growth.

### Senior Operations Manager, Graphic Designer (Uber) @ Bon Appétit Management Company
Jan 2016 – Jan 2019 | 1455 Market street. San francisco
-Design operational workflows and processes, resulting in a 27% reduction in turnaround time and a more user-friendly experience for both internal teams and external stakeholders.
- Initiate user interviews to gather valuable insights, leverage these findings to refine operational processes, enhance user experiences, and drive a notable 15% improvement in overall customer satisfaction.
- Audit customer feedback to make data-driven decisions, ensuring operational improvements were based on customer needs and preferences, improving the overall operational experience.
- Drive continuous improvement initiatives using customer feedback metrics, driving a culture of innovation within the operations department, resulting in a 19% reduction in errors and enhanced customer satisfaction.
- Incorporate agile principles to optimize operational processes and continually adapt strategies based on user feedback and performance metrics, resulting in increased efficiency and a 27% reduction in project timelines.
- Restructure and implement training programs, leading to a 34% decrease in onboarding time for new team members and improved operational proficiency.
- Facilitate collaboration between operations, design, and culinary teams to ensure seamless integration of guest-focused improvements into product development cycles, ultimately enhancing the overall guest experience.

### Cafe Manager, Content Producer (Uber) @ Bon Appétit Management Company
Jan 2015 – Jan 2016
- Elevate the cafe's customer experience by optimizing layout and signage with a focus on user-centric design, leading to a significant 20% increase in guest satisfaction.
- Set up user-friendly ordering systems, enhancing convenience for guests to result in a 25% reduction in wait times and increase customer satisfaction. 
- Perform qualitative research through customer interviews to systematically collect and analyze feedback, aiming to uncover user pain points and identify areas for improvement within the user experience.
- Apply time and motion studies to optimize employee schedules, ensuring efficient cafe operations while prioritizing staff well-being for an enhanced workplace experience.


## Education
### Professional certificate in UX/UI Design
Avocademy

### Bachelor's degree in Sociology
UCLA

### West Valley College


## Contact & Social
- LinkedIn: https://linkedin.com/in/sarah-burger-huesmith-creative-studio
- Website: https://uxfol.io/sarahburger

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Source: https://flows.cv/sarahburger
JSON Resume: https://flows.cv/sarahburger/resume.json
Last updated: 2026-04-05