# Sarah Donaldson > Staff Product Designer | Fullscript 🌱 Location: Kelowna, British Columbia, Canada Profile: https://flows.cv/sarahdonaldson Full-time learner and UI/UX Designer working in the ever-changing AI, Edtech, Blockchain industries. A strong understanding of product development complimented visually and human-centred design. Worked on over 50 products with startups and enterprise teams ranging from 1 - 2,000 people. Building products from the ground up to have 100s of thousands of users. ## Work Experience ### Staff Product Designer @ Fullscript Jan 2025 – Present ### Staff Product Designer & Operations Lead @ Fullscript Jan 2024 – Jan 2025 ### Lead Product Designer (People leader) @ Fullscript Jan 2021 – Jan 2024 | Remote πŸ“ˆ Strategic Thinking & Vision - Diagnose and present opportunities for business growth that are thoughtful, unique and complete. - Influence product direction and create a vision of the area you are responsible for while helping designers execute. - Understand and support our journey toward becoming a world-class design team. πŸ“£ Alignment & Influence - Use a variety of communication channels and approaches that drive strategic outcomes across your division. - Deliver design across teams in support of product strategy. - Bring missions together across your teams design work to ensure a cohesive user experience. πŸ₯³Talent growth - Give impactful opportunities to strong performers. - Provide clear feedback, coaching, and career development guidance. - Ensure designers perform well and have clear, ambitious, impactful goals for product work and career progression. - Motivate designers to focus on delivering their best work and ambitious about raising the bar. πŸ’ͺ Participation & Empowerment - Lead/partner / support appropriately with your teammates to drive the best output possible for projects, planning and process. - Step in when required to take on project work. 🚒 Delivery - Actively involved and aid your team in determining how long a project should take based on its level of effort. - Ensure design is not a blocker for projects shipping on time. - Find ways to deliver work early when appropriate. - Improve the standard of work shipped by your teams. - Help teams ship high-quality designs in line with our quality standards. - Give design feedback supported by a clear rationale, not opinion. πŸ‹οΈβ€β™€οΈ Design Operations - Create systems and methods that enable your teams to do their best work with your limited involvement. - Promote and are accountable to the design team's project process and foster effective teams. - Improve the quality and speed of design work through process contribution. - Think and plan cycles ahead. ### User Experience Design Consultant @ High Fidelity Design Jan 2017 – Present | Kelowna, Canada I specialize in working with tech startups remotely and in person, to reduce risk by educating stakeholders and implementing user-centered practices. This ensures the product being built is what users/customers actually need and want. This reduces the loss of precious investment and time. Ask for my portfolio! - 50+ Products worked on (android apps, ios apps, web apps, Windows 10 software) - 1-30 people teams - 10+ familiar with technologies such as (Angular, Node js, Cordova, Ionic, React, React Native, iOS Native, Solidity, Ethereum Smart Contracts, PHP Tools: User Interviews: In-person, google hangouts, skype Usability Testing: In-person, Lookback.io, Usertesting.com, Userinterviews.com Requirement Documentation - G-Suite, Confluence User Flow Diagrams - Whimsical Wireframes - Whimsical Mockups + Prototypes - Figma, Sketch, Adobe XD Product Management - Jira, Confluence, Asana, Trello Communication - Slack, Google Hangouts, Gmail, Skype, Teams ### Lead UX Product Designer (acquired FreshGrade Education Inc) @ Higher Ground Education Jan 2021 – Jan 2021 | Remote ● Planning and scheduling UX tasks across 3 products. ● Hiring, managing and mentoring a team of 3 product designers. ● Running Agile scrum practises and rituals. ● Educating executives of a non-technical company on product lead growth processes and user-centered design practises. ● Leading complex product design strategy with multiple users types, needs and personas. ● Navigating complex technical and business constraints with multiple departments and stakeholders. ● Maintaining consistency of design systems across many features and products. ### User Experience Lead (acquired by Higher Ground Education) @ FreshGrade Jan 2019 – Jan 2021 | Kelowna, British Columbia, Canada March 2019 - Mar 2021 (acquired by Higher Ground Education Inc) ● Lead and mentor a team of 2 junior UX Designers. ● Owned and approved all UX-related decisions. ● Collaborated closely with Product and Technical Directors. ● Fully reworked an unusable new product in 1 year. ● Conducted 10+ user research projects. ● Business quarterly goals were derived from UXR insights. ● Designed 20+ features for 5 user types ### Lead UX Designer @ LiteLink Labs Inc. Jan 2018 – Jan 2019 | Kelowna, Canada Methodology: Championing and implementing user-centered product development process on enterprise product solutions. Projects: Currently focusing on solving the monster issue in the Logistics Industry by providing the best user experience for efficiency, time-saving, pressurization and cost savings. While leveraging smart technologies like Blockchain and AI where needed to benefit the user. Tools: User Interviews: Lookback.io User Surveys: Google Form User Stories: Google Sheets UX Flow Diagrams: Draw.io Wireframes: Pencil + Paper Mockups/Prototypes: Adobe XD ### User Experience Lead + Product Manager @ BlockAble Inc Jan 2017 – Jan 2018 | Kelowna UX Lead for BlockAble Blockchain Consulting Division + UX Lead/Product Manager for BlockAble's brainchild product ABL for HR Platform utilizing AI and Ethereum Network. Wins: - Prototype demo streamed worldwide at Tech Crunch’s Disrupt Conference, Berlin 2017. - Lead the product team of 7 from ideation to a function demo in under 5 months: - 16 user interviews with specific user types conducted and analyzed into 119 user stories. - 74 user stories strategically selected for MVP and bundled into features. - Assessed key competitor’s usability and features to find a product market fit and ideal partnership/integrations. - Research and prove to stakeholders and executives where blockchain can benefit users UX Tasks: - Translated concepts into wireframes and mockups that lead to intuitive user experiences. - Facilitated product visions by researching, conceiving, wireframing, sketching, prototyping, and mocking up user experiences for digital products. - Designed and delivered wireframes, user stories, user journeys, and mockups optimized for a wide range of devices and interfaces. - Identified design problems and devised elegant solutions. - Made strategic design and user-experience decisions related to core, and new, functions and features. - Took a user-centered design approach and rapidly test and iterate your design. - Collaborated with other team members and stakeholders. - Took smart risks and championed new ideas. Product Management Tasks: - Created buy-in for the product vision both internally and with key external partners. - Developed product positioning strategies. - Translated product strategy into detailed requirements. - Scoped and prioritize activities based on business and customer impact. - Worked closely with engineering teams to deliver with quick time-to-market and optimal resources. - Drove product planning with executives and development team ### Product Designer @ Mazu (JBFSports) Jan 2014 – Jan 2017 | Kelowna I had the pleasure to work with a hustling startup. The flexible and growing work environment has given me the space to grow and learn about product strategy, development, the importance of making products for the end user. It is my job to keep consistency, architect user flows, wireframes, mockups and prototypes, not just as a process but to ensure design innovation for 16 B2C mobile applications and 16 B2B management dashboards. View on Behence: https://www.behance.net/gallery/52614127/Kids-Sports-Club-Apps ### Graphic and Web Designer Consultant @ Layers Design Jan 2008 – Jan 2014 | Victoria, British Columbia, Canada I beautifully blended graphic design and website creation in a gentle, kind and open process with small business clients in the health and wellness industry. As these clients felt uncomfortable marketing themselves, it was my promise to guide them, and showcase their talents online and with printed materials. Throughout each project I provided one-on-one meetings to include the client in the journey, to build a strong brand strategy for their business. This process resulted in increased sales and profits for clients. β€’ Website design (HTML5, CSS and WordPress) β€’ Business Cards & brochures β€’ Portrait & Product Photography β€’ Car decals, print ads, signage, posters β€’ Youtube, Facebook, Twitter & Google designs β€’ Email Send Outs (Mailchimp, Aweber) ### Social Media Marketing Intern @ Hollyhock Jan 2013 – Jan 2014 | Vancouver, Canada Area, Victoria, Canada Area Social media campaigns, Presenter marketing outreach, Market research, Blog content updates, Local events and programs, and Various administration duties. ## Education ### Bachelor of Arts (BA) in Graphic Design Vancouver Island University ## Contact & Social - LinkedIn: https://linkedin.com/in/sarah-donaldson --- Source: https://flows.cv/sarahdonaldson JSON Resume: https://flows.cv/sarahdonaldson/resume.json Last updated: 2026-03-31