Ardian Group | B2B credentialing and event security platform

• Led a UI/UX overhaul of the application’s visual design and user experience

• Helped the organization move away from a reactive custom design and development model to a scalable model utilizing a design system, including a Figma library and corresponding component library in Storybook with over 35 components

• Streamlined the entry scanning experience for site managers with a full redesign of the scanning interface – including customizable views, mode switching, and faster access to adjudication functions

Radial, Inc | B2B e-commerce payment platform

• Transformed an outdated, disorganized payment solutions tool with a complete revamp UX/UI and information architecture

• Gained stakeholder buy in on the new visual direction for the product through brand discovery workshops, visual exploration, component design, and interactive Figma prototypes

• Reduced customer service load and improved reporting capabilities by creating a unified dashboard with accessible data visualizations

Organon & Co. | Women’s health pharmaceuticals

• Conceptualized a model for an advanced AI-driven or algorithmic-based chat system tailored specifically for healthcare providers using storyboards and user flows

• Disproved assumptions about AI and achieved buy in from senior leadership to focus efforts on better content strategy and access to customer reps

Morningstar Inc. | Financial services firm

• Designed a 0-to-1 financial portfolio analysis tool as a proof of concept for Morningstar to offer custom frontend solutions connected to their financial data APIs

Merck & Co., Inc. | Pharmaceutical company

• Increased speed to market by implementing a multi-brand design system and migrating over 45 consumer-facing websites onto WordpressVIP

• Owned responsive user interface design and numerous iterative cycles of review, meticulously ensuring compliance with legal requirements for consumer-facing platforms

• Improved designer experience with designer onboarding documentation and supporting designers at weekly office hours

ON24 | Digital Experience Platform

• Increased lead generation by 13% by using analytics data, comparative analysis, and UX best practices to prototype and implement a new design for registration pages.

Aspen Policy Academy | Tech Policy Fellowship Program

• Communicated policy impact to stakeholders including the Ford Foundation and the California Department of Technology by designing infographics, one-pagers, presentations, and websites to support fellows and technology leaders

• Played an integral role in the digital production and continuous upkeep of the customer website, launching a comprehensive redesign that significantly enhanced the branded user experience while ensuring optimal functionality and engagement

• Optimized the content management system by implementing a strategic fix that mitigated a two months of development, effectively slashed bounce rates, and improved overall time on page