Consulted with start-ups in Latin America and the US. The industries ranged from fintech, IoT, and emerging technologies. The services offered were:

• Product design strategy

• Design process optimization

• Design teams coaching in the latest industry best practices

• Drove cross-functional collaboration to integrate feedback into key product touch points. Increased purchases by 1.68% for top-rated sellers and feedback quality from buyers-to-sellers by 2%

• Authored an AI Playbook to streamline design workflows, introducing best practices with the goal to streamline tasks and save designers time

• Designed a brand new post-transaction experience for Parts & Accessories installations in Germany. The goal is to ease the returns and refunds for buyers and sellers

• Led the international launch of feedback in a seller’s store for web and native platforms

• Led the end-to-end design of images added to a buyer's feedback increasing customer satisfaction (buyers CSAT) when viewing items

• Designed a native proactive refund feature, empowering sellers to issue refunds preemptively and reducing customer support complaints

• Led the design and user research of a feature, which informs users about their monthly credit changes. The impact was an additional $55K in monthly revenue

• Conducted user research, concept validation, and usability testing to understand customer needs and evaluate designs

• Collaborated cross-functionally to design, implement and A/B test the consumer product

• Started the design systems initiative by building reusable components

• Designed the responsive web dashboard that allowed distributors to monitor air systems in factories

• Led the end-to-end design process from concept definition to design implementation