Developed a new marketplace application utilizing React to facilitate the sharing and downloading of templated content. The application is now integral to the customer lifecycle, utilized in both sales and post-sale processes, with 25 thousand users in the first two months after launch.

Spearheaded the implementation of a state management system for the application. Conducted thorough research, presented findings, and recommended the use of ReactQuery and ReactContext, based on the minimal client state requirements and the necessity to efficiently fetch and update server data. Led the implementation and adoption of the suggested solution.

Coordinated across teams to create a routing system between applications and provide the functionality to share links and provide access to an external sales oriented version of the site.

Returned to the Senior Solution Engineer role and responsibilities as I prepared for and attended the Hackbright Software Engineering Fellowship.

Manage team task assignment and bandwidth, accommodating for project timelines, team utilization targets, required skills and growth opportunities

Drive team member achievement in team metrics, professional growth and technical skills by identifying areas in which they can grow or do not feel confident, bolstering their skills through one-on-one training, mentorship and providing projects opportunities to demonstrate their abilities, leading to promotions for two of my team members

Provide technical consultation and troubleshooting assistance for members of my team requiring me to be familiar and knowledgeable in all phases of WalkMe projects from account and feature set up to deployment

Owned a platform update initiative across 20+ accounts requiring a deep understanding the technical issues, advocating for necessary technical support, close cross-team collaboration and training on new techniques

Owned solution creation on large strategic accounts including Roche/Genentech, Kohl’s and Apple

Lead trainings for Solution Engineer organization on topics including platform-specific technical and building strategies and approaches for customer training

Mentored newer Solution Engineers, onboarding them to the team as well as helping them grow their technical and project management skills

Responsible for troubleshooting customers’ deployments using WalkMe’s API commands and troubleshooting tools

Implemented and deployed unique solutions for our external customers using the WalkMe Editor software

Created advanced solutions that required familiarity with the DOM, identifying elements with selectors, and basic CSS adjustments

Trained customers on how to use the editor tool and create their own solutions