# Sarah K. > CX Agent - T1 Risk @ Ramp Location: New York, New York, United States Profile: https://flows.cv/sarahk As a Customer Experience Agent at Ramp, I contribute to delivering exceptional customer service and support within the fintech space. With over three years of experience spanning customer success, sales, and project coordination, I bring a strong focus on enhancing customer satisfaction and leveraging ticketing systems to address client needs effectively. Previously, I managed the full sales cycle as an Advisor at UpNest by Realtor.com, collaborating with cross-functional teams to ensure seamless client onboarding and ongoing support. I am committed to fostering long-term partnerships and driving value through forward-thinking strategies. My dedication lies in leveraging my skills to enhance customer success and operational efficiency. ## Work Experience ### Customer Experience Agent - T1 Risk @ Ramp Jan 2023 – Present | New York City Metropolitan Area • Resolved customer disputes and sensitive account issues with a focus on accuracy, discretion, and regulatory compliance. • Collaborated cross-functionally to investigate operational issues, ensuring timely resolution of escalations. • Leveraged internal tools and emerging generative AI capabilities to enhance fintech workflows. • Conducted thorough KYB/KYC verification and due diligence reviews to support onboarding processes and ongoing risk assessments. • Performed sanctions screening and investigated potential risk indicators in alignment with internal compliance standards. ### Advisor @ UpNest by Realtor.com Jan 2022 – Jan 2023 • Manage full sales cycle from client vetting to confirming deals, resulting in increased revenue. • Utilized in-house CRM to collect, organize and manage sales data and customer information. • Build and strengthen relationships with new and existing accounts to foster long-term partnerships. Collaborated with cross-functional teams to ensure seamless client onboarding and ongoing support. • Provided guidance and support to real estate agents on effectively utilizing the UpNest platform to connect with potential clients ### Consumer Services Specialist @ Realtor.com Jan 2021 – Jan 2022 • Make successful connections between consumers and real estate professionals to move the business forward and break records • Demonstrate the ability to answer high volume inbound calls and make outbound calls and provide superior service to consumers • Ability to determine the needs of our clients through effective listening and questioning skills • Maintain customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns ### Guest Relations Supervisor & IT Support @ Scott J Aveda Jan 2012 – Jan 2020 | New York, United States • Provided suggestions for process, application or documentation improvement • Responded to all client inquiries and asked appropriate questions to facilitate resolution • Provided excellent customer service by following up with clients, mailing out applications and responding to incoming calls • Keep stakeholders up to date on details and information regarding clients • Delivered outstanding service to clients to not only maintain but to extend relationships for future business opportunities • Interacted with team members across departments to resolve customer issues • Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs • Communicated with vendors regarding back order availability, future inventory and special orders • Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals • Reduced process inconsistencies and effectively trained team members on best practices and protocols • Maintained up-to-date knowledge of product and service changes • Built long-term, loyal customer relations by providing top-notch service & detailed order, account and service information • Evaluated customer information to explore issues, develop potential solutions & maintain high-quality service • Created and maintained a detailed database to develop promotional sales • Investigated and resolved customer inquiries and complaints quickly • Developed, implemented, supported and maintained data analytics protocols, standards and documentation • Prepared written summaries to accompany results and maintain documentation • Set up and control user profiles and access levels for each database segment to protect important data • Tested programs and databases to identify issues and make necessary modifications ### Test Analyst Intern @ MetLife Jan 2017 – Jan 2017 | New York, United States • Tested hardware and software within a tightly controlled sandbox environment prior to release to production • Developed and executed comprehensive test plans and workforce breakdown structures for complete systems • Analyzed test results and prepared system-level evaluation reports to verify and validate system performance • Collaborated with senior partners to verify presence and integration of automation capabilities into developed software • Solved hardware and software interface issues, enabling improved integrity of the entire system • Wrote high-quality test cases and scripts for use with Selenium automation software • Reviewed test plans and procedures for adequate coverage of system requirements • Worked closely with Developers, Product Management, BA and Technical Support team to assure comprehensive communication across all team members ### Internship Trainee @ Office of the Manhattan Borough President, Gale A. Brewer Jan 2009 – Jan 2010 | New York, United States ## Education ### Bachelor's degree in Liberal Arts and Sciences/Liberal Studies York College of the City University of New York ## Contact & Social - LinkedIn: https://linkedin.com/in/sarahjavkhan --- Source: https://flows.cv/sarahk JSON Resume: https://flows.cv/sarahk/resume.json Last updated: 2026-04-07