# Sarah M.

> product design @ Sofar Ocean | previously at 18F, Nuna, Yohana, GoFundMe | CMU BHCI

Location: San Francisco Bay Area, United States
Profile: https://flows.cv/sarahm

UX designer and researcher with 10 years experience across healthcare, climate tech and government.

## Work Experience
### Product Design Lead @ Sofar Ocean
Jan 2025 – Present | San Francisco Bay Area

### Senior UX Designer / Researcher @ 18F
Jan 2023 – Jan 2025 | Oakland, California, United States
Led research efforts for major redesign project of weather.gov, available on beta.weather.gov.

### Senior UX Designer @ Yohana
Jan 2021 – Jan 2022 | San Francisco Bay Area
Yohana is a personal assistant service and wellness company. 

I designed automated experiences to support Yo Assistants, Researchers and Pros- the human power behind the Yohana membership.

### Senior UX Designer @ Nuna Inc.
Jan 2020 – Jan 2021 | San Francisco Bay Area
Nuna builds tools for health insurers transitioning to value based care. 

Designed and launched data driven SaSS product from scratch 
Co-mentored summer design interns. 
Increased usability by redesigning core functionality including navigation, data tables and cards. 
Led generative research with diverse users such as Medicaid patients, actuaries, population health leaders and physicians to help inform product strategy and roadmap.

### UX Designer II @ Nuna Inc.
Jan 2019 – Jan 2020

### UX Designer @ Nuna Inc.
Jan 2018 – Jan 2019 | San Francisco Bay Area

### Freelance UX Consultant @ Sarah MH
Jan 2017 – Jan 2018 | San Francisco Bay Area
Worked with e-commerce, Fintech, non-profits, local government agencies and biotech companies to improve digital user experiences through a variety of research and design activities including: 
- Analyzing conversion rates with Google Analytics to identify key areas for improvements. 
- Conducting heuristic analysis of existing interfaces
- Conceptualize visual branding/ UI identity with Figma and Sketch
- Create and test interactive hi-fidelity prototypes with InVision
- Consult on UX research activity design and implementation

### UX Designer @ Unbias, Inc.
Jan 2018 – Jan 2018
- Designed tool to support field organizers in utilizing Machine Learning to optimize political campaign efforts.
- Collaborated directly with founder/ CEO to create user stories, wireframes and flows.
- Wrote discussion guides and research plans for use onsite with field organizers.  

Note- the founder has since pivoted towards AI in the music industry using the same business name.

### UX Designer @ Arcora Foundation
Jan 2018 – Jan 2018 | Greater Seattle Area
- Designed custom care coordination application to help low income dental patients find care
- Collaborated with remote agile team of contractors

### Web Designer @ GoFundMe Charity
Jan 2017 – Jan 2018 | Greater Detroit Area
- Developed custom web solutions for enterprise partners
- Managed user research insights from the success teams

### Instructional Design Fellow @ TechChange
Jan 2016 – Jan 2016 | Washington D.C. Metro Area
- Worked with the instructional design and design teams to conceptualize and build interactive online learning courses.
- Built course on Best Practices of Teaching Online, including interactive activities and a PDF workbook.

### Human Factors/ UXR Intern @ Emergo by UL
Jan 2015 – Jan 2015 | Concord, MA
Observed, coded and analyzed three usability tests for medical devices with users.
Led Known Problems Analysis of IVUS/ OCT imaging systems based on Adverse Event Reports as part of competitive analysis.
Contributed to Formative and Summative Human Factors reports for FDA approval.

### Research Assistant @ Carnegie Mellon University
Jan 2014 – Jan 2014
• Conducted quantitative analysis of French 1 online course outcomes and usability.
• Co-authored published paper on descriptive analysis of French 1 OLI.
• Presented research at the Dietrich at Undergraduate Colloquium Fall 2014.

### Teaching Fellow, Breakthrough New York @ Breakthrough Collaborative
Jan 2014 – Jan 2014 | Brooklyn, NY
Taught seventh grade writing to class of 35 super smart, under-served students for 10 weeks.


## Education
### Bachelor's Degree in Human Computer Interaction
CMU Human-Computer Interaction Institute


## Contact & Social
- LinkedIn: https://linkedin.com/in/sarahmh
- Portfolio: https://www.sarahmh.com

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Source: https://flows.cv/sarahm
JSON Resume: https://flows.cv/sarahm/resume.json
Last updated: 2026-04-13