# Sarah Williams > Design Leader Location: New York, New York, United States Profile: https://flows.cv/sarahwilliams I am a strategic and visionary design leader who bridges the gap between user needs and business goals. My design career spans Fortune 100 companies and fast-paced startups, where I have successfully delivered B2C, B2B, internal tools and SaaS experiences across industries. I thrive at the intersection of strategy, innovation, and execution—driving user-centered design solutions that elevate experiences and create business value. My expertise encompasses crafting north star frameworks, fostering systems thinking, and leading high-impact design initiatives that lead to business transformation. Whether building 0-1 products or optimizing existing ones, I excel at rallying cross-functional teams around a shared vision and leveraging design to influence decision-making. Always pushing the boundaries of design excellence, I champion a holistic approach to product design—balancing aesthetics, usability, and technology to craft experiences that evoke emotions, influence behaviors, and inspire action. ## Work Experience ### Staff Product Designer, Architecture @ Clio - Cloud-Based Legal Technology Jan 2025 – Present ### Principal Designer, Associate Experiences @ Walmart Jan 2023 – Jan 2024 Focused on developing an innovative, AI-powered Associate Listening program within the employee mobile app to improve associate engagement and store performance. ### Director Of Product Design @ Paladin, PBC Jan 2021 – Jan 2023 | Remote Focused on scaling Paladin's justice tech SaaS platform to increase access to pro bono legal services around the world. ### Principal Designer, Strategic Initiatives @ Verizon Jan 2019 – Jan 2021 Focused on creating innovative products and solutions leveraging 5G technologies, and evolving Verizon’s design culture through thought leadership and customer advocacy. ### Lead UX Designer, Network Outages @ Verizon Jan 2018 – Jan 2019 Focused on creating omni-channel communication experiences for Verizon to increase service transparency, and building new partnerships with Network and Retail teams. ### Lead UX Designer @ Moment Jan 2017 – Jan 2018 - Simplified workflows and improved wayfinding for a financial client's internal bank teller system, reducing customer service interaction times. - Crafted a storytelling document to secure investment approval for a future asset management product. ### Senior UX Designer @ Moment Jan 2016 – Jan 2017 | Greater New York City Area - Conducted a heuristic analysis and delivered high-impact solutions for an international payment platform to reduce friction and attrition. - Created a vision for a financial app targeted to small business owners that would grow with their business. ### UX Designer @ Moment Jan 2015 – Jan 2016 - Designed a vision for a healthcare application connecting Diabetes patients with ongoing care and support, and storytelling documents to attract investors. - Augmented a financial client's agile product team, facilitating faster and better improvements to their receipt matching mobile app. ### Interaction Designer @ Nimble Division Jan 2013 – Jan 2015 | New York, NY ### Mobile Web Designer @ Rozilo, Inc. Jan 2012 – Jan 2013 ### Consultant @ Digital Operative Inc. Jan 2012 – Jan 2012 | San Diego, CA ### Junior UI/UX Designer @ 3ones.com Jan 2011 – Jan 2012 ### Administrator @ XM Works Jan 2011 – Jan 2011 ## Education ### BA in Applied Arts and Sciences San Diego State University Jan 2007 – Jan 2011 ### Study Abroad in Paros in Greece Hellenic International Studies of the Arts Jan 2010 – Jan 2010 ## Contact & Social - LinkedIn: https://linkedin.com/in/sarahnwilliams - Portfolio: http://sarahnwilliams.com --- Source: https://flows.cv/sarahwilliams JSON Resume: https://flows.cv/sarahwilliams/resume.json Last updated: 2026-03-30