• Participated in stakeholder workshop to gather insights

• Identified current voice and tone of the current content, and provided recommendations

• Organized a card sort and tree test to create a proposed Information Architecture that relfects user priorities and the company’s mission statement

• Drafted script, screening questions, pre test, post test questionnaire for in-person user tests

• Communicated tailored recommendations for client’s website and prototype that will yield increase usability based on data from user tests