At Ssense I had to work with 8 internal teams who are all the users of the Order Management System that I was designing. It was hard to align on any decision with them. So I ended up designing 3 workshops which had an attendance of 20 to 25 people in each. Where we were able to not only align on the OM strategy, but also agree on research, & design goals, and a benchmarks needed for success.

At the beginning of the project at Ssense, I raised the question of weather to buy vs. build. I did a huge analysis on what are the possible ERP solutions out there that we can utilize. This research was escalated to upper management. I ended up designing an order management system from scratch.

Researched, Designed from scratch a new ERP system

Worked on both responsive web and mobile platforms.

Was responsible for end to end design including user research, journey mapping, interaction design, & working with customers, stakeholders and developers to bring the designs to live in multiple platforms.

— Show Properties

— Collect Fees

— Arrange Repairs and Maintenance

— Handle Tenant Complaints

— Pay Contractors

— Allocate special assessment fees to all the tenants equally