Clients: Stanford Healthcare; Ann Inc (Retail).

I help HCL Technologies retain its reputation for a culture of innovation and customer focus by facilitating client-centric design of technologies that include cloud, automation, and data security solutions.

PROMOTED FROM: Consultant (01/2014 – Present), Associate Consultant (08/2012 – 01/2014), Sr. Systems Specialist (08/2011 – 08/2012)

I supervised a 7-member team to assure that my client’s ETL data loads 150TB database is at its peak performance while devising strategies to reduce operational costs. In one instance, I initiated a rolling upgrade to establish a disaster recovery site for cluster nodes, reducing business downtime from 8 to 2 hours.

I also took several measures to recover lost or damaged data caused by unanticipated incidents. For example, I recovered 1 TB of data within 2 hours after a human error and took complete ownership. Following the event, I placed strict data management controls, redefined database access levels, and automated monotonous tasks.

While undertaking process improvement projects to streamline storage, reduce license costs, and create recovery strategies, I placed great emphasis on the customers’ input and worked on multiple solution iterations until the client was pleased, resulting in 100% customer satisfaction.

KEY ACCOMPLISHMENTS:

• Improved DBMS performance by automating data management and initiating table reorganization and fragmentation.

• Led SAP database upgrade by furthering a 360-degree feedback and coherently fulfilling prerequisites.

• Improved database performance by automating management and instituting table reorganization and fragmentation.

Key Skills: Data Security & Disaster Recovery, Data Migration & Backup, Automatic Storage Management (ASM), Server Consolidation, Volumetric Analysis,Process Automation, Table Reorganization & Fragmentation,360-Degree Feedback, Database Snapshot Strategies, RPO & RTO Management,Error Troubleshooting, Query Optimization.

Client: Blackboard Inc. (Education Technology Industry)

One of my major contributions to this software company was administering the parallel upgrade of 2- and 4-node RACs consisting of 2K+ databases. I implemented transportable tablespaces and mediated all team issues as a shift lead by working within a restricted downtime to assure no negative impacts occurred to daily business processes.

Another challenge I faced at Blackboard was system outages due to memory over utilized. I identified the problem and worked with the system admin and database team to optimize memory utilization by using Linux HugePages.

In addition, I was acknowledged by my clients for implementing snapshot strategies that prompted 0 data loss while enabling post-change database recovery within 60 minutes.

Key Skills: Database Upgrade Management, Transportable Tablespaces, Real Application Cluster (RAC) Management, Staff Oversight, Database Recovery, Problem Troubleshooting, Linux HugePages, Memory Optimization, Multi-Functional Collaboration, Client Satisfaction, Data Snapshot Techniques.

I oversaw data replication, user access control, and customer issues as the first point of contact to ensure that Softenger’s enterprise application development and support services were in line with global standards. My primary accomplishment at this company was the institution of a 2-node RAC cluster in collaboration with a vendor. In addition, I received 2 excellence awards for exemplary work and provision of best services.

Key Skills: Database Backup, User Authentication, Issue Troubleshooting, Customer Relationship Management, Vendor Management, RAC Administration.