# Sathwik Veeraiah Udgimath > 1X AWS Certified Solution Architect Associate | 3X Microsoft Azure Certified Azure Developer Associate, Data Scientist Associate, Administrator Associate Location: Buffalo, New York, United States Profile: https://flows.cv/sathwik Graduated with a master's degree from SUNY Buffalo. I am always keen to learn new things especially those which help me grow personally as well professionally. I have been awarded many times by managers and teachers in the past which help me build confidence and helped me achieve my goal. ## Work Experience ### Software Engineer @ HeronAI Jan 2025 – Present | United States ### AI/ML Engineer Intern @ ADVANCE2000 Jan 2024 – Jan 2024 | United States ● Increased ticket resolution speed by 30% by developing an AI helpdesk assistant using RAG with Llama 3.1, leveraging historical ticket data to suggest relevant solutions for new issues. ● Reduced helpdesk response time by 25% by deploying a real-time LLM system with Hugging Face embeddings, Pinecone vector databases, and Groq, streamlining ticket analysis for faster support. ● Improved model accuracy by 10% through advanced prompt engineering, including chain-of-thought reasoning and metadata filtering, optimizing response relevance. ● Improved solution quality and team efficiency by collaborating closely with the testing and SDE teams, iterating on model capabilities based on feedback to ensure alignment with helpdesk performance goals. ### Graduate Teaching Assistant @ University at Buffalo Jan 2024 – Jan 2024 ### Graduate Student @ University at Buffalo School of Engineering and Applied Sciences Jan 2023 – Jan 2024 ### Software Engineer @ LTIMindtree Jan 2021 – Jan 2023 • Collaborated with seniors to set up Nginx reverse proxy in the edge module. • Researched and evaluated HAProxy and Squid Proxy as alternative solutions for reverse proxy deployment within the edge module. • Implemented token-based authentication for HTTP-based API Gateway in AWS to ensure secure access to resources. • Developed Flask-based APIs utilizing Boto3 to streamline data transfer between Amazon S3 and Edge VM, as well as between Edge VM and device VMs, facilitating seamless file download and upload operations. • Leveraged Amazon CloudWatch for real-time monitoring and analysis of API Gateway and reverse proxy metrics, enabling proactive performance optimization and issue resolution. • Configured AWS Route 53 for DNS management, including setting up DNS records and configuring routing policies to map custom domain names to AWS API Gateway endpoints, enabling seamless access to APIs using user-friendly domain names. • Leveraged AWS API Gateway's custom domain feature to link DNS names to API Gateway endpoints, facilitating easy access and usage of APIs by clients through custom domain names. • Consistently followed Agile Methodologies, resulting in a 20% increase in project efficiency. • Provided comprehensive daily progress reports to higher management and clients during Scrum calls, leading to a 15% improvement in communication efficiency. • Contributed significantly to the bi-weekly design, planning and development sessions, resulting in a 25% reduction in project errors. • Played a pivotal role in the establishment of an edge gateway module with a team of 8 members, leading to a 30% enhancement in system integration. ### Intern @ Azure Skynet Solutions Pvt. Ltd Jan 2018 – Jan 2018 • Built mobile applications such as food ordering for trains, sensor detection, auto profile changing using GPS, and an online shopping system. ## Education ### Master of Science in Data Science University at Buffalo Jan 2023 – Jan 2024 ### Bachelor of Engineering - BE in Computer Science and Engineering Visvesvaraya Technological University Jan 2017 – Jan 2021 ### Pre University in PCMCs S.R.S. First Grade College, Chitradurga. Jan 2015 – Jan 2017 ### PRIMARY AND HIGHER PRIMARY in SCHOOL Don Bosco ICSE School Jan 2005 – Jan 2015 ## Contact & Social - LinkedIn: https://linkedin.com/in/sathwik-veeraiah-udgimath --- Source: https://flows.cv/sathwik JSON Resume: https://flows.cv/sathwik/resume.json Last updated: 2026-04-01