Led the development of a highly efficient notification system which was responsible for acquiring and engaging a majority of new and returning users.

Created tools to improve alerting, monitoring, and remediation processes, ensuring seamless on-call procedures and a consistent end-user experience.

Designed and optimized the backend for storage and retrieval of previous game results, implementing a history tab feature and shareable result cards.

Reconfigured the appeals framework while balancing diverse stakeholder needs.

Streamlined processing and routing of thousands of appeals daily, eliminating longstanding backlog and significantly boosting reviewer efficiency and accuracy.

Implemented tiered enforcement by incorporating a moderation lever for non- compliant content while balancing the rehabilitation of monetizing partners.

Decreased adverse events by implementing a circuit-breaker mechanism to proactively mitigate upstream errors.