My work with these teams involved providing tactical and long-term solutions that helped resolve complex interaction problems and design new interface that replaces the manual workload of their partners.

My process involved getting ingrained into the domain space, understand the user journey/pain-points and build intelligent experiences.

I worked closely with the PM, On-call Engineers, Incident Managers, devs and other substrate partners.

I successfully established synergy and process between research, design and development which helps resolve ambiguity, build coherence in design language and deliver effortlessly.

Helped them build new features and establish consistency throughout the portal.

Worked in collaboration with the PM team to conduct observational interviews with the users.

Guided design decisions and created landing-page designs customized as per the user behavior.

Worked closely with the developing team to provide specifications for the designs.