# Saumeela Joshi > Principal Product Designer at Microsoft Location: Greater Seattle Area, United States Profile: https://flows.cv/saumeela UX Leader | AI/ML for Observability & Resilience | Cloud Platforms | Strategy & Scale Innovative and results-driven UX leader with 17+ years of experience shaping user-centered solutions across AI-powered observability, cloud reliability, enterprise platforms, and highly technical domains. I specialize in transforming complex systems into intuitive, insightful and simple experiences—driving impact in AIOps, multi-cloud monitoring, service health, and operational excellence. Currently at Microsoft Azure, I lead UX strategy for AIOps and ML model integration—enabling proactive incident management, diagnostic insights, automated change insights, and resilient service experiences. I work cross-functionally with PM and engineering leaders to define product vision, align roadmaps, and ship intelligent, user-first solutions. I coach and lead a high-performing team of designers and researchers, fostering deep product intuition and domain fluency to deliver industry-grade UX at scale. Past highlights: - Office 365 Substrate Pulse: Spearheaded UX for a unified observability platform that drove operational quality, built a service health scoring system, and improved internal service reliability through automation. - Design Studio Manager – Healthcare: Led a 14-member UX team to reimagine patient and provider journeys—launching tools that improved care coordination, engagement and ER experience. - Founder – Midas Advertising: Scaled a successful design consultancy serving IT, aviation, pharma, and finance sectors with B2B/B2C digital solutions. Core strengths: UX strategy, AI/ML integration, observability UX, AI agentic thinking, cross-functional leadership, platform thinking, copilot and LLM experience design, roadmap execution, and team building in deeply technical environments. ## Work Experience ### Principal Product Designer @ Microsoft Jan 2025 – Present | United States ### Senior UX Designer - Azure Edge and Platform team @ Microsoft Jan 2022 – Jan 2025 | United States Edge and Platform Research and Design team ### Senior UX Designer- Azure Global Design Studio @ Microsoft Jan 2022 – Jan 2022 | United States ### Senior UX Designer- M365 Core Engineering & Substrate @ Microsoft Jan 2020 – Jan 2022 | Redmond, Washington • I led the UX efforts and provided design direction to two enterprise engineering portals (Office 365 Substrate Pulse and Experiment configuration services) in Substrate space. • My work with these teams involved providing tactical and long-term solutions that helped resolve complex interaction problems and design new interface that replaces the manual workload of their partners. • My process involved getting ingrained into the domain space, understand the user journey/pain-points and build intelligent experiences. • I worked closely with the PM, On-call Engineers, Incident Managers, devs and other substrate partners. • I successfully established synergy and process between research, design and development which helps resolve ambiguity, build coherence in design language and deliver effortlessly. ### UX Designer @ Microsoft Jan 2018 – Jan 2019 | Redmond, Washington • Solved interaction problems for multiple engineering portals within Universal Store Team. • Helped them build new features and establish consistency throughout the portal. • Worked in collaboration with the PM team to conduct observational interviews with the users. • Guided design decisions and created landing-page designs customized as per the user behavior. • Worked closely with the developing team to provide specifications for the designs. ### UX Designer - Web services - FTE @ MediaAlpha Jan 2018 – Jan 2019 | Redmond, Washington • Worked on UI/UX problems in a business platform for vertical search and programmatic online media buying. • Established the UX guidelines for the company. • Re-designed the corporate website and blog. • Designed marketing web experiences for the company’s clients. ### Senior UX Designer- FTE @ Delta Dental of Washington Jan 2016 – Jan 2019 | Seattle, Washington • Provided high fidelity mock-ups, interactive prototypes, redlines and static visual designs to support several projects across multi-functional teams. Conducted user research, usability tests and data analysis to support the projects. • Collaborated with product managers, stakeholders and development teams in the process. Projects: • Designed a responsive E-Commerce and consumer portal for online purchase of dental plans and user account management. • Designed and tested a dental appointment booking website. • Designed a performance metrics dashboard for displaying the KPIs across the organization. • Facilitated company-wide hackathons and design sprints to promote the design thinking and agile culture. ### UX Designer - Contract @ Global Alliance for Local Voices (GALV) Jan 2016 – Jan 2016 | Greater Seattle Area • Led the user research, design and user testing for a project focused on creating an online forum for groups of activists and social workers situated globally. • Collaborated with the stakeholders and remote development teams to support the project planning and development. ### UXDI Student- General Assembly @ General Assembly Jan 2016 – Jan 2016 • Learned and implemented user centered design while working on five sprint projects dedicating 60+ hours/week to practice UX principles spanning through research, design, testing, iterating and delivery. ### Art & Language Teacher @ Fengtai Government School Beijing Jan 2013 – Jan 2015 • Planned lessons and built formative assessment and performance task checkpoints. • Developed innovative activities that best facilitated student learning. ### Brand & Design Manager @ Kamineni Hospitals Jan 2011 – Jan 2013 • Developed and led a design team of 17 members, which functioned as a full-service in-house design studio specialized in UX design and branding solutions. Saved approximately 40% of the annual advertising budget by directing the work from an external ad agency to the in-house team. • Collaborated and managed cross functional teams and vendors for multiple projects. ### Brand Manager @ Yashoda Hospitals Jan 2010 – Jan 2011 • Designed and executed 3 successful campaigns that generated maximum business leads and brand popularity in one year. • Created a robust medical portal to support different medical disciplines, patient management and medical tourism business for the company. • Led three-person staff and negotiated vendor contracts which resulted 10% decrease in overall purchase rates of media buying and printing services. ### Media Manager @ Kumar Urban Development Ltd. Jan 2010 – Jan 2010 • Managed and mentored the marketing team and MBA interns to work on strategic objectives. Designed hard sell campaigns that accelerated growth in sale. ### Owner @ MIDAS DESIGN STUDIO Jan 2006 – Jan 2009 • Partnered with clients to think through possibilities and created growth solutions. My communication design services spanned across Brand Identity Design, Website Design, Print Collaterals, Exhibition design, Package Design to mention just a few. • I aligned 3 core skill-sets: marketing, branding and communication – to help organizations as a whole. • Expanded the company to 8 members that comprised of professionals from design/development, marketing and PR industry. ### Art Director @ HARWARD GROUP Jan 2003 – Jan 2006 • Managed an enthusiastic team of designers and copywriters. • Led the ideation, design and editing process of film-making for the home productions of the company. • Created marketing and promotional strategies for the films and corporate events for the clients. ### Design Studio Manager @ Repro India Limited Jan 2002 – Jan 2002 | New Bombay- India • Developed an in-house creative studio and expanded the team to source the creative projects of the organization which resulted in opening of new business avenues for the company. ## Education ### Bachelor’s Degree in Psychology University of Mumbai Jan 2002 – Jan 2005 ### High School IES- King George ## Contact & Social - LinkedIn: https://linkedin.com/in/saumeela-joshi-ux-designer - Portfolio: http://www.saumeelajoshi.com --- Source: https://flows.cv/saumeela JSON Resume: https://flows.cv/saumeela/resume.json Last updated: 2026-03-30