• Analyzed resource utilization across 200+ IT employees to identify inefficiencies and optimize cross-team operational workflows.

• Delivered recommendations to internal ITS team and leadership, leading to updates in project tracking and team performance reporting.

• Standardized and redesigned PMO documentation templates, increasing template usage by 30% and improving documentation consistency.

• Conducted 12+ user research studies on remote work in partnership with UX researchers, identifying key themes to inform product strategy during the shift to hybrid work.

• Supported rollout of mobile workplace app across 3 European campuses, driving a 15% increase in adoption.

• Synthesized user insights into stakeholder-facing decks and highlight videos to support roadmap decisions.

• Created and launched an internal SharePoint knowledge hub to drive product awareness and self service adoption across the company.

• Conducted data analysis using Dynatrace to optimize pharmacy testing environments, improving application stability.

• Collaborated with Accenture to streamline KP.org problem management via ServiceNow, reducing outages by 10%.

• Co-designed a project tracking tool with IBM consultants to improve progress visibility for stakeholders.