# Scarlett W. > Senior Product Designer | 6+ Years Experience | B2B SaaS | 0–1 Product Builder | I own complexity, drive momentum, and raise the bar. Location: San Mateo, California, United States Profile: https://flows.cv/scarlett I’m a product designer who specializes in making complex systems understandable and actionable，especially when problems span domains, involve uncertainty, and demand strategic judgment and awareness rather than quick answers. ## Work Experience ### Senior Product Designer @ Rubrik, Inc. Jan 2022 – Present ▪︎ Led the 0→1 design of a new SaaS App Protection vertical, building a scalable backup and recovery platform across 10+ SaaS applications, including Salesforce, Jira, and Google Workspace, and partnering with Sales and Product to close critical feature gaps uncovered during early sales, enabling a 5× increase in revenue. ▪︎ Improved enterprise readiness and adoption by deciding between competing user needs when redesigning core reporting experiences for multiple customer segments. ▪︎ Drove cross-team alignment on License Management across a highly horizontal product landscape, establishing a shared framework for usage and limits and closing an 80% activation gap ▪︎ Evolved and standardized the company’s first backup and recovery experience (VMware) into a design guideline, establishing a consistency standard adopted across subsequent products. ### Life Coach (NLP-based) @ iNLP Center Jan 2023 – Jan 2025 Provide live 1:1 coaching to help clients improve self-awareness, clarify values, and reframe problems. Focus on cognitive clarity, decision-making, and navigating complex personal or career challenges. ### User Experience Designer @ Dun & Bradstreet Jan 2021 – Jan 2022 | San Mateo, California, United States ▪︎ Led featured product Campaign Performance Report from product inception and planning to launch; informed strategic product roadmap in collaboration with PMs; hugely increase customer engagement ▪︎ Led the rebranding of unified products and drove high-level leadership’s alignment across sales, marketing, and products; impacted on product repositioning ▪︎ Framed core product vision for marketing & advertising to improve product offerings; impacted on 2022 company vision and roadmap ▪︎ Designed and shipped 20+ projects to improve the overall product experience including segment builder, attribute admin, attribute browser, activation and etc. ### Product Designer @ Syllable AI Jan 2020 – Jan 2020 Led the end-to-end process for a simplified and customized patient self-scheduling service to increase the scheduling conversion rate; Purchased by 3 healthcare systems including 50+ hospitals covering New York, Pennsylvania, Massachusetts, and Ohio, Missouri; Currently is piloting in 6 hospitals and continue scaling ### UX Design Intern @ State Street Jan 2019 – Jan 2019 | Boston, MA ▪︎ Drove end-to-end UX efforts and constructed the MVP of the cash data management system targeted at 2,000+ Business Analysts in 10 weeks ▪︎ Designed with and contributed to the growing design system following the Atomic Design principles and created design specs to facilitate the development of future versions of the system ▪︎ Worked closely with business analysts and developers to translate varied business scenarios and complicated document requirements into feasible and approachable user workflows ▪︎ Collaborated with the product owner and scrum masters to generate product backlog and plan sprints, providing strategic direction to develop and test the features using agile methodology ### Product Designer @ Philips Jan 2019 – Jan 2019 | Pittsburgh, PA ▪︎ Led the brainstorming and ideation session with a cross-functional team, proposed the concept design using Immersive haptic technology to improve seniors’ sleep experience during the night ▪︎ Conducted stakeholder interviews, market research, and 12 initial user interviews to identify the right customer segmentation and opportunity gap ▪︎ Received Innovation Award; Selected for the final round of Philips sleep product portfolio review (under clinical verification) ### Interaction Design Intern @ Ling Technology Jan 2018 – Jan 2018 | Beijing City, China ▪︎ Gamification the English learning process by designing new voice user interfaces including point to reading and card gaming for Luka (Kids’ picture book reading robot), increased the conversion rate by 7% ▪︎ Improved and iterated existing idle mode conversational experience in accordance with Luka’s personality by synthesizing scripts and extracting intents through contextual inquiries, and increased monthly active users by 28% ▪︎ Prototyped and redesigned internal image capture & voice annotation software, revamping the audible book annotation process and reduced production time by 20 minutes for each book ### Product Designer @ Shanghai Shurong Data Technology, Co. Ltd. Jan 2017 – Jan 2018 | Shanghai, China ▪︎ Synthesized and created visualization design of urban vitality-geographical-temporal data ▪︎ Partnered with the development teams constructing Chongqing’s smart city data model (adopted by Chongqing’s government) based on multi-sources such as transportation, topography, business, and population and evaluate influence to urban vitality ▪︎ Designed interactive dashboard with compelling user interfaces and exhibited at Chongqing’s Smart City Expo ### Interaction Designer for Digital Architecture Exhibition @ Southeast University Jan 2016 – Jan 2016 | Nanjing, Jiangsu, China Interaction Design between Robot Arm & Ancient Chinese Chimes ▪︎ Directed design of the interaction process between the robot arm and ancient Chinese Chimes, and developed the program with Arduino and Insight Explore for Digital Architecture Exhibition ▪︎ Designed, 3D modeled and 3D printed all connections of the device ▪︎ Curated exhibitions assisting director, and collaborated with architects, artists, and medias ### Cartographic Survey Intern @ Architects & Engineers, Co., Ltd. of Southeast University Jan 2016 – Jan 2016 | Xi'an, Shaanxi Province ▪︎ Worked in a team setting and led the research team for the initial stage of the reinforcement and structure optimization for Yingxian wood pagoda in Shaanxi Province, China ▪︎ Primarily responsible for the information-gathering, observation, and survey analysis on the current damaged condition ▪︎ Designed a more efficient and readable plotting mode to demonstrate the damaged site ## Education ### Master's degree in Integrated Innovation Institute Carnegie Mellon University ### Bachelor's degree in Architecture Southeast University ## Contact & Social - LinkedIn: https://linkedin.com/in/scarlett-wu --- Source: https://flows.cv/scarlett JSON Resume: https://flows.cv/scarlett/resume.json Last updated: 2026-02-23