• Engage with clients to assess business requirements and translate them into technical solutions.

• Design and implement compute infrastructure, including virtualization platforms, cloud compute (Azure, AWS), and on-prem server environments

• Support pre-sales efforts by creating architecture diagrams, BOMs, and technical proposals

• Lead onboarding and migration projects for new managed services clients

• Collaborate with network, storage, and security teams to ensure cohesive solution delivery

• Stay current with emerging technologies and recommend improvements to service offerings

Responsible for all compute products including Virtual Data Center and Desktop as a Service products that are deployed on public (Azure) and private cloud resources.

● Maintain and build new and current vendor relationships to:

○ Enhance and add new features and benefits for existing products.

○ Build plans to leverage MDF for webinars, training, digital advertising, web content, and other events.

● Build, test, document and deploy new products using agile scrum methodology.

● Develop and deploy product enhancements using the product lifecycle process.

● Analyze product revenue and institute price changes to close revenue gaps in the product line.

● Perform product-level competitive analysis and create business cases for new products and enhancements to existing products.

● Support IT Administrator and end-user product validation of new products. This includes product demonstrations and POCs.

● Demonstrate products and product roadmap to analysts including Gartner and Forrester.

● Created product customer feedback and feature request process utilizing Feature Upvote SaaS.

● Created managed services for compute products to add high margin revenue to the products.

● Create, publish and maintain the public Knowledge Base and Technical Library for products including product manuals for sales and account management in addition to technical documentation to support the products.

● Developed and deployed enhancements to existing products across multiple, differently configured platforms.

● Analyzed product revenue and institute rate changes to close revenue gaps in the product line.

● Worked with Operations, Engineering, Account Management, Sales, Marketing and Customers to help define new products and capabilities to develop.

● Supported user validation, demonstration trials, and customer product feedback.

● Worked closely with Marketing to develop product / solution requirements in order to launch new products and solutions.

• Drive new DR products to a state of operational readiness.

• Develop and deploy multiple product offerings and enhancements to existing offerings across several platforms using the product lifecycle process.

• Analyze product revenue and institute rate changes to close revenue gaps in product line.

• Work with Operations, Engineering, Account Management, Sales, Marketing and our Customers to help define new products and capabilities to develop.

• Perform product-level competitive analysis and create business cases for new products.

• Support User Validation, Demonstration Trials and Customer Product Feedback.

• Build strong relationships with Sales and Marketing to drive increased bookings.

• Work closely with Product Marketing to develop product / solution requirements and to launch new products and solutions.

• Responsible for the planning, procurement, delivery, and maintenance of complex Managed Hosting Environments. Customization of these environments met or exceeded HIPAA/HITECH regulations as well as PCI-DSS certifications.

• Project execution- provided information security consultation and assessment service working with 3rd party vendors to demonstrate compliance of these environments.

• Managed successful deployments, especially in the replacement of hardware and software systems, including SAN/NAS storage arrays, collocated hardware, and VOIP systems.

• Possess experience with Enterprise Risk, Audit, and Regulatory compliance standards including PCI, ISO 27001, HIPAA, SOX.

• Worked with client technology teams to develop the scope and deliverable which included various stages of deployment of various technology projects. These included the test, development, and go-live production stages.

• Regularly met budget and deliverable goals for these projects.