Wilsonville, Oregon, United States
UI/UX Architect and Lead Web Designer/Developer for enterprise Travel Shopping applications, including Mobile/Handheld, that process $1B+ and 35B+ mileage points in gross travel bookings annually. Lead Design for responsive layouts (RWD), repeating component patterns, documentation and team training, et al. Achieved ~40-200x decrease in time to apply client branding to our applications through very careful implementation of HTML and object oriented CSS (OOCSS) patterns, while increasing scalability, performance and predictability, and drastically lowering bug counts and severity.
Product Owner of and Lead Developer for new companion application focusing on driving user engagement and conversion through leveraging machine learning driven travel recommendations.
San Francisco, CA
Design and implement enterprise software platform's HTML and CSS including our default application themes, extending for client whitelabel theme functionality and associated documentation for complete booking path rewrite project. Leverage SASS, Compass, Bootstrap and Ember frameworks to develop appropriate patterns to use for all developers working in the product. Work closely with UX team to understand business cases, and to design > prototype > user test > iterate over our designs, finding the best solutions for all of our user interfaces.
Previously:
Responsible for managing branding integration of ezRez whitelabel clients, including: American Airlines, United, Continental, JetBlue, Southwest, Delta, Marriott Hotels, Starwood Hotels, Sol Melia, Aires, Azul, American Express, FlightCentre, Tam, LAN, AirTran, and others. Define common UI patterns and usage guidelines, and related HTML and CSS. Develop engineering CSS coding standards. Champion continual UI improvement, including browser compatibility and rendering efficiency.
2007 — 2011
Product owner of, and responsible for the look, feel and behavior of industry leading travel booking product, focusing on customer experience and conversion; building and managing all company branding, logos, corporate identity, physical collateral, etc; Create and maintain client and industry brand usage guidelines; Drive company document control including management of internal peer review. Team lead for significant new platform features including filtering of air, hotel and car results, ajax based autocomplete city and airport form fields, new option layouts for air, hotel and car options, obtaining enhanced vendor content for various products for display to the user, complete overhaul of our booking confirmation pages and customer emails utilizing Freemarker for client templating, etc.
Honolulu, HI
Primary interface between external Customers, internal Sales and
Marketing Teams, and the Application Development Teams to ensure that development initiatives meet business objectives.
Responsible for clarification of features, refinement and organization
of requirements in detail. Responsible for developing, writing and maintaining functional specifications including Scope and Functional Design that the Engineering Team can use during software application development. Designed new "PNR Finisher' feature for the platform that significantly decreased maintenance costs while massively increasing the flexibility of customizing GDS booking completion for our clients.
Successfully managed consumer and agent product launches for: JetBlue Airways, American Airlines Vacations, WestJet Airlines, Starwood Hotels, Carlson Travel Franchise Group, and others.
Menlo Park, CA
Responsible for all technical implementation aspects of GetThere's corporate travel booking product. Consultant to corporate client & travel agency for technical implementation of online booking tool.
>Wrote custom scripting to streamline reservation process and user profile administration per client and agency specifications.
>Set up detailed internal and external test plans and perform site testing to ensure site configuration meets client and agency expectations.
>Product Implementation Manager for Dupont, Verizon Wireless, Primedia, First Data, SnapOn Tools, Best Buy, Deutsche Bank, Black & Decker, Duke Energy, Electronic Arts, AIG, EDS, and others.