Senior level Product and Operations Manager for software and hardware products and services. Skilled in definition, design and development of software and hardware systems, as well as all phases of the sales, operations and support processes. Successful as both an engineering and business leader.

Experience

Sunnyvale Community ServicesBoard Member

2025 — Now

United States

ServiceNowDirector Software Enigineering Management

2023 — 2025

United States

Managed a team of senior developers and architects responsible for CMDB modeling and integrations.

ServiceNowPrincipal Technical Program Manager

2022 — 2024

Santa Clara, California, United States

Manage programs across the Data Foundations portfolio of products including CMDB, Service Graph Connectors, Configuration Data Management (CDM) and Policy as Code Engine (PaCE). Successfully managed the V1.0 delivery of DevOps Config powered by CDM and PaCE. Additionally, support internal initiatives driving performance/scale, application telemetry and team restructuring. Finally, drive the semi-annual product development planning process.

ServiceNowSr Staff Technical Program Manager

2020 — 2023

Santa Clara County, California, United States

Worked with Product Management, Development and Technical Alliances to launch the Service Graph Connector program to drive consistency, quality and performance into ServiceNow Configuration Management Database Integrations. This included integrations built by both ServiceNow and our partners.

ServiceNowProduct Manager - Security Operations Business Unit

2016 — 2019

San Francisco Bay Area

Responsible for re-platforming of BrightPoint Security technology post-acquisition.

Product Manager for the custom user interface implemented for the Security Incident Response product.

Manager of Outbound Product Management team. Responsible for:

1) Coordinating the go-to-market activities associated with the major releases.

2) Developing collateral for major releases and field sales demos.

3) Technical support of customer escalations.

4) Managing the Product Advisory Council.