# Scott Lewis > Looking for my second act. Location: Sunnyvale, California, United States Profile: https://flows.cv/scottlewis Senior level Product and Operations Manager for software and hardware products and services. Skilled in definition, design and development of software and hardware systems, as well as all phases of the sales, operations and support processes. Successful as both an engineering and business leader. Ability to adapt quickly and use diverse background to build teams, solve problems and improve processes. Seeking a leadership role in a small, high-growth technology startup. Specialties: Product Management, program management, agile development, high availability web services, sales support, solutions engineering, account management, leadership, customer support. ## Work Experience ### Board Member @ Sunnyvale Community Services Jan 2025 – Present | United States ### Director Software Enigineering Management @ ServiceNow Jan 2023 – Jan 2025 | United States Managed a team of senior developers and architects responsible for CMDB modeling and integrations. ### Principal Technical Program Manager @ ServiceNow Jan 2022 – Jan 2024 | Santa Clara, California, United States Manage programs across the Data Foundations portfolio of products including CMDB, Service Graph Connectors, Configuration Data Management (CDM) and Policy as Code Engine (PaCE). Successfully managed the V1.0 delivery of DevOps Config powered by CDM and PaCE. Additionally, support internal initiatives driving performance/scale, application telemetry and team restructuring. Finally, drive the semi-annual product development planning process. ### Sr Staff Technical Program Manager @ ServiceNow Jan 2020 – Jan 2023 | Santa Clara County, California, United States Worked with Product Management, Development and Technical Alliances to launch the Service Graph Connector program to drive consistency, quality and performance into ServiceNow Configuration Management Database Integrations. This included integrations built by both ServiceNow and our partners. ### Product Manager - Security Operations Business Unit @ ServiceNow Jan 2016 – Jan 2019 | San Francisco Bay Area Responsible for re-platforming of BrightPoint Security technology post-acquisition. Product Manager for the custom user interface implemented for the Security Incident Response product. Manager of Outbound Product Management team. Responsible for: 1) Coordinating the go-to-market activities associated with the major releases. 2) Developing collateral for major releases and field sales demos. 3) Technical support of customer escalations. 4) Managing the Product Advisory Council. ### VP Product Delivery @ BrightPoint Security, formerly Vorstack (acquired by ServiceNow 6/2016) Jan 2012 – Jan 2016 - Assist in the development and management of the product roadmap. - Manage agile development process and release cycle. - Provide technical sales support. - Ongoing customer support. ### Sr. Director, Product Management @ LiveOps Jan 2009 – Jan 2011 Maintained technology roadmap to support $100M+ call center outsourcing services with a focus on improving agent quality and entering new business verticals. Defined product requirements. Functioned as Product Owner in agile development process. Performed Sales Engineering and Solution Engineering support for key customers. ### Chair, LiveOps Foundation Committee @ LiveOps Jan 2008 – Jan 2011 Responsible for corporate philanthropy program that won The Entrepreneurs Foundation Company of the Year 2008. ### Sr. Director of Client Services - Enterprise @ LiveOps Jan 2007 – Jan 2009 Built team of 10 people to provide Account Management, Professional Services and Customer Support to both platform and outsourcing services customers of the newly formed enterprise business unit. Worked with Sales to qualify opportunities in the pipeline. Managed key customer relationships. ### Sr. Director of Network Operations @ LiveOps Jan 2006 – Jan 2007 Responsible for improving service availability of the web and telephony platform through geo-redundancy, automated failover and other high availability practices. Managed $4M budget to support both corporate IT and the 24x7 service operations of on-demand contact center platform. Led team of 24 people including system administrators, network administrators, database administrators and network operations center (NOC) engineers. ### Senior Director of Client Services, Hosted Call Center @ LiveOps Jan 2005 – Jan 2006 Managed team of 3 people to provide Account Management, Professional Services and Customer Support for LiveOps first on-demand platform customers. Provided Sales Engineering and Solutions Engineering support for key customers. Co-inventor on US Patent 8009821 “Stores as call center resources” ### Lead Program Manager @ Microsoft Jan 2001 – Jan 2005 Lead Program Manager – MSN Operation Network Operation Program Management lead managing PM team that supports planning, development, deployment and management of Internet facing services for MSN in the television space. These services include MSNTV, MSNTV2, Broadcast Services for UltimateTV, TV Listings for MSN and Windows MCE, Remote Record, etc. - Manage team of six direct reports that provide program management support. Focused on building capabilities in this young team. - Responsible for development and management of $20+ Million fiscal year budget. - Service lifecycle responsibility from envisioning phase through production deployment and management. - Manage internal customer relationship. - Develop and execute project plans through cross-functional teams. - Implement process improvements that improve service delivery. ### Engineering Project Leader/Firmware Manager @ Axiohm Transaction Solutions Jan 1998 – Jan 2000 - Managed six person engineering team responsible for firmware development and validation on revenue-leading products in an ISO9000 environment. - Project lead for the $0.5 Million development of a USB interface. Negotiated third-party contracts and licensing to support internal development. - Responsible for recovery plan of firmware development for Axiohm’s latest Point-of-Sale printer products that now account for approximately $50 Million in annual revenue. - Worked with worldwide customer base to develop specifications and solve issues. Resulted in Asian printer products for Japan and Korea. - Worked with third parties to provide contract solutions to our product needs. - Coordinated development efforts between our other engineering sites in Wyoming and France. - Coordinated all engineering hiring. - Involved in new product planning process. ### Senior Systems Engineer @ Intel Corporation Jan 1994 – Jan 1998 - Managed a team of four engineers and a technician who were responsible for, > Developing and deploying software tests and procedures to evaluate BIOS initialization of Intel chipsets. > Maintenance and upgrading of Intel’s Bus Master IDE driver for Microsoft Windows Operating Systems. - Worked with Microsoft Windows Hardware Quality Lab to assure that OEM platforms containing Intel chipsets obtained logo certification - Responsible for groups new college graduate and experienced hiring for PCD’s Manufacturing and Systems Engineering Group. - Championed the development of two courses at local colleges to train students in skill areas needed by Intel. ### Senior Design Engineer @ Intel Corporation Jan 1990 – Jan 1994 - VLSI Design engineer working on iFX8160 and iFX880 Flash FPGA. > Performed logic changes and setup and performed full-chip simulation. > Provided CAD tool support including automatic array programming and verification, and circuit optimization tools. > Performed first silicon evaluation of the iFX8160. Senior Design Engineer – Intel Connectivity Division - VLSI Design engineer working on 89C127FX Modem Analog Front-End. > Implemented all logic changes required. > Managed tape-out process. > Performed first silicon design verification and debug. - Assisted in the development of expert system test vector translator for 82595 LAN controller. ### Associate Development Engineer @ The University of California at Davis Jan 1989 – Jan 1990 - Developed laboratory experiments and trained students in computer design. - Ported real-time operating system from IBM PC to STD bus computer. - Managed industry donations. ### Consulting Design Engineer @ Osiris Corporation Jan 1989 – Jan 1990 - Co-developed hardware and software for innovative pointing device for the personal computer for engineering startup. This included microcontroller firmware and PC software development. ### Design Engineer @ LUMA TELECOM INCORPORATED Jan 1988 – Jan 1989 - Assisted in the algorithm and hardware development for patented color still-picture videotelephone modem. - Implemented modem in general purpose TI DSP. ### Research Assistant @ THE UNIVERSITY OF MICHIGAN Jan 1986 – Jan 1988 - Designed and built a high-speed, multi-channel current source for neural stimulation. This device was used in auditory research. ### Development Engineer @ EASTMAN KODAK COMPANY Jan 1984 – Jan 1986 - Contributed to the development of patented image processing algorithms in a microfilm and paper scanning systems. ## Education ### MBA in General Management, Entrepreneurship, Finance Cornell Johnson Graduate School of Management ### MSEE in Signal Processing University of Michigan ### BSEE in Signal Processing Cornell University ## Contact & Social - LinkedIn: https://linkedin.com/in/slewisprofile --- Source: https://flows.cv/scottlewis JSON Resume: https://flows.cv/scottlewis/resume.json Last updated: 2026-04-08