# Scott Saunders > UX Executive | Scaling Digital Platforms & Advancing AI-Driven Customer Experience at Best Buy Location: San Francisco, California, United States Profile: https://flows.cv/scottsaunders With over 15 years of experience in leading design teams and projects, I am a Director of User Experience at Best Buy. My mission is to create customer-centric solutions that inspire and excite our customers. I collaborate closely with engineering, product, and business partners, as well as design leadership to ensure timely delivery and consistent quality of our design work. My super power is balancing that collaborative "get it done" attitude with customer centric creative direction. ## Work Experience ### Senior Director, User Experience @ Best Buy Jan 2025 – Present Senior Director of UX at Best Buy, leading eCommerce design and helping evolve the organization toward a higher standard of craft, clarity, and customer impact. I partner deeply with product, engineering, and business leaders to deliver scalable, human-centered experiences — including emerging AI capabilities — that drive measurable results. I care deeply about building strong teams, simplifying complexity, and designing platforms, not just pages. ### Senior Director of User Experience @ Walmart Jan 2024 – Jan 2025 | San Francisco Bay Area Leading the CX design team for Walmart’s eCommerce experience, I oversee the design of key customer-facing areas, including Search, Discovery, Homepage, Item Page, Holiday/Events, Subscriptions, Lists, and Registries. My focus is on delivering world-class experiences that drive innovation, enhance usability, and make shopping seamless for millions of customers. ### Director of User Experience @ Walmart Jan 2022 – Jan 2025 | United States • Lead the design teams for Pharmacy, Vision, and Horizontal across H&W • Creative direct the portfolio, ensuring consistent quality for our customers, and customer grade experiences for associates. • Closely align with product and business partners to ensure all design work is completed in time to meet business goals. • Collaborate with design leadership across Walmart to ensure all designs make an impact beyond H&W. ### Sr. Design Manager II - Health & Wellness @ Walmart Jan 2020 – Jan 2022 | San Francisco, CA, United States • Led the rebrand of the CareZone mobile app into the Walmart Wellness app. • Helped craft the platform strategy for Walmart H&W across Native and rWeb enterprise experiences. • Helped lead the Walmart H&W design team across Pharmacy customer and associate experiences. ### Head Of Design @ CareZone Jan 2018 – Jan 2020 | San Francisco Bay Area • Led the transformation of the CareZone mobile app into a customer friendly medication management experience. • Created a new design system that allowed flexible, personalized customer experiences. • Collaborated with our engineering teams to ensure we were creating a platform that would thrive on both iOS and Android. • Worked closely with our leadership team to facilitate our acquisition by Walmart. ### UX Director @ YouSpace, Inc. Jan 2018 – Jan 2018 | Santa Clara, CA • Created detailed wireframes for gesture-based applications • Put in place systems for more a more organized software development strategy • Managed a team of designers and artists • Helped define a go-to-market strategy for YouSpace technology • Worked closely with the SVP and CEO on product design ### Game Director @ Storm8 Jan 2015 – Jan 2018 | Redwood Shores, CA • Provide creative leadership for the development of new games and the ongoing operation of live products. • Partner with product management and general managers to meet business objectives with creative solutions. • Develop an actionable creative direction and clear game pillars that serve as the compass for the team. • Set the emotional identity of a game while maintaining a deep understanding of evolving consumer need states. • Thoughtfully integrate consumer insights and market research into the design process. • Own the user experience and ensure games are achieving their creative and quality goals. • Lead cross discipline efforts to define, spec, and iterate prototypes and systems such that supporting disciplines may execute successfully. • Motivate and energize people and teams to pursue and support project goals • Create and pitch new game concepts and get buy-in from all levels of the organization ### UI / UX Director @ Storm8 Jan 2011 – Jan 2015 | Redwood Shores, CA I manage and lead a fantastic team of talented UI designers, working on multiple game titles. I help make sure that we are constantly doing our best to innovate and deliver great games. • Direct and manage the UI department as it grew from 1 to 15 designers while developing for as many as 12 simultaneous projects • Manage resourcing, career growth and hiring of team members • Develop best-practices and processes for smooth and efficient workflows which helped Storm8 set industry standards of speed and quality iOS development. • Helped direct the company strategy of choosing and implementing projects • Worked closely with other departments to ensure clear communication and continual improvement in process, quality and technology • Successfully launched over 30 iOS titles. ### Co-Founder / Designer in Chief @ Explore Travel Jan 2015 – Jan 2016 | San Francisco, Ca • Helped define product scope and feature set • Designed UX flows • Designed wireframes to explore multiple possible executions of feature ideas. ### UI Designer @ Playdom Jan 2010 – Jan 2011 Created wireframes, animated mockups and visual designs for Facebook social games. ### Graphic Designer @ Blinkx Jan 2008 – Jan 2009 Created the user interface for the blinkx video player. Designed advertising visuals for content partners. ### Art Director / Designer @ Ozone Advertising Jan 2005 – Jan 2008 Create visual designs for online and print campaigns. Interface with clients and vendors. Create pitches for new clients. ## Education ### Bachelor of Arts (B.A.) in Multimedia Design University of Oregon ## Contact & Social - LinkedIn: https://linkedin.com/in/scott-saunders-ux - Portfolio: https://scottsaunders.me --- Source: https://flows.cv/scottsaunders JSON Resume: https://flows.cv/scottsaunders/resume.json Last updated: 2026-04-13