Checkout Experiences (Web)

Oversaw SDK and next-generation checkout features on the web platform. Helped the team to deliver a new checkout flow pilot under a tight deadline to meet merchant timelines ahead of the holiday season. Worked to support and engender a more discipline culture that embraced operational excellence. Led a hiring initiative for all Checkout teams needing full stack developers that added 40+ engineers across teams inside and outside my organization within 6 months.

Consumer Financial Services

Worked to build the architectural roadmap for PayPal’s new High Yield Savings product, while constructing the engineering organization that would deliver it. Brought to market PayPal’s bill payment and 2nd generation direct deposit functionality on both web and mobile experiences. Oversaw and drove the hiring process for both part-time and full-time employees within the organization, adding approximately 40 engineers in total across all disciplines.

Xoom Partnerships

Oversaw a multi-year strategy to re-architect Xoom's funds-out integration platform from a monolith into a micro-service-based architecture containerized with Docker and eventually deployed to GCP. Developed an implementation strategy that enabled seamless execution between the new and old and delivered on a promise to increase the throughput of new integrations concurrently. The new architecture led to near elimination of post-deployment incidents, dropped deployment time to a couple of hours, and facilitated a 50% decrease in engineering time to launch new partnerships.

Realized double-digit percentage declines in transactions impacted by outages and major declines in customer contacts to our call centers. This was achieved through both collaboration between engineering, product, and operations as well as through major enhancements to issue identification and resolution.

Matured Xoom's funds-out platform into a highly fault tolerant system that integrated to hundreds of banking systems residing across the globe. Frequently collaborated with members from QA, Product, Customer Service, Operations, Field Services, Treasury, Compliance, Fraud, and Accounting to ensure all organizational requirements are satisfied.

Led the development of Xoom's ETA system, which provided down-to-the-second predictions for all critical steps in a money remittance. At launch this was the most accurate prediction engine within the remittance industry.

Optimized architecture of integrations platform by building reusable frameworks, shifting development practices to follow conventions, and restructuring code to be configuration based. This resulted in the ability to deliver core development of new integrations in a couple days instead of two weeks.

Built out the SF-based scrum team. Redesigned CJ’s member area by migrated backend functionality into generic RESTful services and revamping the experience stack initially using Flex and later with JQuery and JavaScript. Overhauled product catalog data transfer system to scale with the ever-increasing demand.