# Scott Torres > Senior Software Engineer @ Roblox Location: San Francisco Bay Area, United States Profile: https://flows.cv/scotttorres With over five years of software engineering experience at Twilio & Roblox, I am passionate about creating innovative and scalable solutions for voice automation and payments. As a senior software engineer, I lead the engineering effort for Twilio , a product that allows customers to accept payments over the phone securely and easily. In addition to developing and maintaining high-quality code in Java, I also collaborate with product, support, and sales teams to balance engineering tasks and customer-facing features, meet the needs of our largest clients, and resolve technical issues. Some of my major accomplishments include helping to increase the transaction volume by 10x and monetizing our newest product. I also greatly enjoy serving as a mentor to new Hatch apprentices, sharing my knowledge and experience that I've gained over the past four years. ## Work Experience ### Senior Software Engineer @ Roblox Jan 2024 – Present | San Mateo, California, United States ### Senior Software Engineer @ Twilio Jan 2022 – Jan 2024 | San Francisco, California, United States Served as the lead engineer for Twilio , a payments product that allows Twilio customers to accept payments over the phone. Major projects/accomplishments: - Helped to scale the transaction volume through the platform by 100x over the last two years. - Worked closely with the product team to balance engineering tasks and product facing features on a quarterly basis. - Led the engineering effort for moving our newest product to GA and monetizing it. Implemented a new mode for the product to allow customers to test transactions without being billed for them. - Migrated multiple services from AL1 to AL23 to support the EOL deadline for Amazon Linux 1. ### Software Enginner 2 @ Twilio Jan 2021 – Jan 2022 | San Francisco, California, United States Worked as a backend engineer on the Twilio Voice Conference and Twilio products. Major Projects/Accomplishments: - Helped to increase transaction volume by over 100% in 2022. - Helped to secure largest customer to date by meeting directly with the customer over multiple months and building features to resolve their concerns. - Worked directly with the support team to help resolve customer issues and provide technical advice for customer applications. - Served as main technical point of contact for the PCI Audit. ### Software Engineer 1 @ Twilio Jan 2020 – Jan 2021 | San Francisco, California, United States Worked as a backend engineer supporting the Voice Conference product. Major Projects/Accomplishments: - Instrumented a pipeline that used Kafka, Spark, and Scala to land data in AWS S3 to enable my team to reduce the data retention of our MySQL database from 11 years to 13 months, which improved performance and increased the runway for the database. - Created a standalone load test for one of our SIP services that used SIPP to estimate throughput limits of the service and calculate runway. - Served as a mentor to a Hatch Apprentice to give back to the program that gave me an opportunity in Software Engineering. ### Software Engineer Apprentice @ Twilio Jan 2019 – Jan 2020 | San Francisco, California Completed a 6 month apprenticeship with Twilio which ultimately led to a full time role. Major Projects/Accomplishments: - Added a new field to the Twilio Voice Conference API that described why a conference had ended. - Worked in React on internal tools for the Messaging product. ### Student @ Hack Reactor Jan 2019 – Jan 2019 | San Francisco Bay Area Completed a three month immersive bootcamp as part of my transition from a career in Chemical Engineer to a career in Software Engineering. - Developed a full stack stock tracking application that allows a user to track how their purchases have done against the three major stock indices (S&P 500, NASDAQ, and DJIA). Implemented Google Authentication to allow users to have their own profile where their purchases are persisted to the MySQL database. - Scaled an existing frontend system to be able to handle 300 RPS by implementing horizontal scaling and a caching layer. ### Operations Engineer @ Phillips 66 Jan 2017 – Jan 2019 | Rodeo, California - Managed day to day operation of a hydrogen plant, steam power plant, utilities, and marine/rail loading facility. - Supported all four units with optimization, environmental compliance, and small projects. - Completed four larger projects over the two years that generate over $1 million in savings annually. ### Process Design Engineer @ Phillips 66 Jan 2015 – Jan 2016 | Rodeo, California - Worked as a Process Engineer on the Project Design team who was responsible for seeing different projects from creation to completion - Solved problems involving fluid dynamics, heat balance, and project economics for each project -- Examples: relief valve sizing, control valve sizing, and a unit repurposing feasibility study - Worked cross-functionally with mechanical engineers, planning engineers, and refinery management to complete the projects on time and within budget ### Process Engineering Intern @ Phillips 66 Jan 2014 – Jan 2014 | Rodeo, CA Worked as an Intern in the Process Engineering Department at the Rodeo Refinery for Phillips 66. Specifically worked on the addition of redundant level instrumentation, replacing a sample station, as well as replacing a combustibles analyzer on a heater. Also used regression analysis to calculate heater duties for environmental compliance. ### Chemical Engineering Intern @ Technikon LLC Jan 2012 – Jan 2012 | McClellan Air Force Base, North Highlands, CA Worked with a team to create a Baseline Assessment for a Renewable Resource Park in Southern California. Specifically researched renewable energy companies that would fit well into the park based on certain criteria. The report entitled Baseline Assessment for Strategic Energy Planning - DOE Grant Award DE-EE000005059, was completed in November 2012. ## Education ### Bachelor of Science (B.S.) in Chemical Engineering University of California, Davis Jan 2011 – Jan 2015 ### Software Engineering Immersive Graduate in Computer Software Engineering Hack Reactor Jan 2019 – Jan 2019 ### High School Diploma Homestead High School Jan 2007 – Jan 2011 ## Contact & Social - LinkedIn: https://linkedin.com/in/scott-torres27 --- Source: https://flows.cv/scotttorres JSON Resume: https://flows.cv/scotttorres/resume.json Last updated: 2026-03-22