# Sean Lu

> Senior Staff UX Designer @ Intuit | Human Centered AI Design | Ex-Tesla

Location: San Francisco Bay Area, United States
Profile: https://flows.cv/seanlu

I architect the Confidence Bridge—the layer where machine intelligence and human trust meet.
The most pressing design challenge of our era isn’t aesthetic; it’s the trust gap between humans and autonomous systems. Whether a machine is moving a ton of steel down a highway or moving a lifetime of financial data into a tax return, the fundamental product is the same: Confidence.

My journey has been a transition from Atoms to Algorithms.
• At Tesla (Physical Autonomy): I built and led the Discovery team that defined the digital face of the brand. We didn't just design a website; we orchestrated the global shift from "spec to story," scaling from the Model 3 Highland launch across 35 countries to the visceral digital reveal of the Cybertruck.
• At Intuit (Cognitive Autonomy): I am currently defining the trust architecture for Human-AI systems. My work focuses on agentic workflows and LLM-driven personalization—solving the question of what it takes for a person to finally "hand the wheel" to an AI.

My Leadership Philosophy: The Collective of Deep Generalists. I don’t believe in silos. I lead as a "Unified Lead"—equally comfortable in the executive suite defining North Star strategy and in the trenches with my team shipping high-fidelity craft. I build teams of "Deep Generalists": designers who view technology not as a utility, but as an evolutionary extension of the human experience.

What I bring to the table:
• Cyborg-Realism: A design approach that prioritizes human-centered coexistence over tech-for-tech’s-sake.
• Scalable Systems: Experience moving 0→1 products into global engines (Tesla, PayPal, Intuit).
• Strategic Execution: Managing the delicate balance of high-stakes business metrics and uncompromising user advocacy.

I’m interested in the "Edge of Possible"—wherever AI, trust, and human experience intersect.

## Work Experience
### Senior Staff UX Designer @ Intuit
Jan 2024 – Present | Mountain View, CA
Architecting the confidence bridge for the future of Business Tax. Leading end-to-end UX strategy for Do It With Me (DIWM), defining a unified design vision across onboarding, AI-driven expert matching, agentic expense recommendations, and post-file engagement, focusing on the intersection of agentic AI and human trust. Driving a cohesive customer journey strategy that contributed to measurable gains in conversion, revenue per visitor, and seasonal business targets for Sole Prop and Incorporated filers.

### Design Manager @ Tesla
Jan 2022 – Jan 2024 | Fremont, California, United States
• 负责管理Discovery区域的设计团队，专注于新产品发布、客户参与、品牌推广、市场营销，提升特斯拉的销售和交付。
• 领导响应式网页和应用内产品教育和更新的设计。
• 指导和培养初级设计师，促进团队成长与合作。
• 倡导以人为本的设计，优先考虑用户需求，提供有影响力的解决方案。
• 维护和贡献特斯拉的设计系统和原则，确保一致性。
• 积极参与设计峰会和销售领导峰会，与产品副总裁和高管团队合作进行前瞻性设计规划和解决方案。

### Senior User Experience Designer & Acting Manager @ Tesla
Jan 2020 – Jan 2022 | Frement
• 从0到1组件设计团队，专注于提升tesla.com的用户体验，增加用户参与度。
• 提供高保真用户体验，实现产品认知和教育的业务目标。 
• 推动跨团队的关键用户体验计划，提升设计讨论和活动的协作效率。 
• 建立全面的设计和用户体验研究方法，衡量成功。 • 指导初级设计师，推广最佳实践和持续改进。

### Sr. User Experience Designer @ PayPal
Jan 2017 – Jan 2020 | San Jose, CA
PayPal商务平台专注于为合作伙伴和市场提供行业领先的端到端体验，为其商业用户创建了一个直观的自助入驻流程，并为其开发者提供智能集成过程。此外，建立了平台合作伙伴生命周期，通过不断增长的旅程促进业务增长。

• 领导跨团队的用户体验流程，推动讨论和活动，贡献于交付、战略规划和协调工作，确保与业务目标一致。
• 建立与3IAB模型、敏捷方法论和最佳以用户为中心设计实践相协调的常见设计和用户体验研究方法。
• 确定客户需求和业务目标，确定最佳用户体验方向和解决方案，适应不断变化的市场环境、行业趋势和新兴挑战，确保用户满意度和业务成功。
• 提出新的解决方案，同时优化现有解决方案，贡献并帮助实施一个全面的设计系统和设计语言，确保端到端体验的整体一致性、响应性和全球适用性。
• 提供高质量、精心设计的服务设计，涵盖整个客户生命周期，实现业务目标并推动客户满意度。
• 参与并应用设计研究方法，发现客户洞察，并将这些洞察转化为有效的解决方案。
• 指导初级用户体验资源，推广最佳实践、流程和方法。
• 贡献于建立一个世界级的用户体验设计实践社区。

### Product Designer @ Tango Me
Jan 2016 – Jan 2017 | Mountain View, Ca
在这家充满乐趣和启发性的初创公司工作期间，我与才华横溢的团队一起交付了下一代社交应用功能。亮点之一是在前两周内重新设计并发布了应用的“添加朋友”功能，使日活跃用户增加了20%。

• 与产品和高管团队一起提出并参与高层产品战略决策。
• 将广泛的概念想法转化为有用的功能，为数百万用户提供价值。
• 与产品经理、工程师和研究人员合作，推动产品的简洁和优雅的用户体验。
• 在当前体验的基础上，设想并创造未来功能的全新体验，具有长期愿景。
• 建立和改进设计文化，鼓励相互反馈，不断提升创意水平。

### UX & UI Designer @ Macate Group
Jan 2015 – Jan 2016 | San Jose, California, United States
作为前端和后端用户体验+用户界面的首席设计师，项目包括优化用户在搜索引擎上的体验，将其作为响应式网络应用程序进行用户端配置，以及管理员的管理仪表板。我设法将Material Design系统应用并重新设计到所有Android应用中，统一了产品的视觉语言，并建立了公司的品牌指南。 

• 领导设计、用户研究和可用性测试，根据业务需求完善设计流程。 
• 将用户研究结果转化为可操作的设计原则，并推动实施最佳实践。 
• 引入遵循设计冲刺结构的敏捷设计流程，并与跨职能合作伙伴战术性地执行。 
• 建立设计框架，提供生产就绪的像素完美设计资产，适用于响应式网页和移动端。

### User Experience Designer @ NetApp
Jan 2013 – Jan 2015 | Sunnyvale, CA
在信息工程部门担任主要设计师，负责面向消费者的用户体验和用户界面项目。

• 为信息工程组织提供硬件和软件技术文档的设计支持。
• 与撰稿人和跨职能团队合作，生成插图系统和指南，引导用户完成复杂和抽象任务，涵盖产品和技术文档的概念。
• 创建插图/图形，包括等距和透视图、概念图、流程图和图标，增加客户安装和维护效率40%。
为组织开发和演变设计系统。

### User Interface Designer @ SymSoft Solutions
Jan 2012 – Jan 2013 | Sacramento, California Area
• 创建视觉吸引力的网页结构展示公司的项目。
• 使用CMS编辑网页布局并更新设计元素。
• 利用Bootstrap、HTML和CSS设计简洁和简单的用户界面。

### Senior Multi-Media Lab Consultant @ University of California, Davis
Jan 2011 – Jan 2012 | SCC, UC Davis, One Shields Avenue Davis, CA 95616
• Maintained high volume media system and distribute audio/visual instructional materials to the campus creative community.
• Advised faculty and instructors regarding technology problems and communicated in the instructional material reserve procedure in the New Media Distribution facility.
• Operated and troubleshoot audio/visual equipment and properly logged usage of and file returned audio/visual materials, created records and logs for new audio/visual materials.

### Graphic Designer, intern @ Hilvl, Inc.
Jan 2009 – Jan 2009 | San Jose, CA
• Designed business logos for both Highlvl.com and its umbrella company Highle.com.
• Developed web based applications and sites with Photoshop, Dreamweaver, and Flash skills. 
• Troubleshot micro-transaction based gaming platform by updating new graphic features.

### Graphic Designer, intern @ Gameforge
Jan 2009 – Jan 2009 | Walnut Creek
• Introduced the concepts of a new project in the 2009 GDC (Game Developers Conference). 
• Presented the company’s pilot game to over 300 game developer companies.
• Coordinated the group presentation of the MMO game project during the 2009 GDC.
• Continuously monitored the company’s MMORPG website.


## Education
### Bachelor of Arts - BA in Design and Visual Communications, General
University of California, Davis


## Contact & Social
- LinkedIn: https://linkedin.com/in/xiaoludesign
- Portfolio: https://sean.lu

---
Source: https://flows.cv/seanlu
JSON Resume: https://flows.cv/seanlu/resume.json
Last updated: 2026-04-13