Leading the design and launch of Casey AI: Chase's first consumer-facing AI Agent.

Senior Designer in ChaseMyHome Public and Secure experiences, helping home owners find, qualify for, and finance their dream homes. Led the strategic re-design and component migration for new Chase mortgage customers (onboarding), increasing accounts created by 30% in 2024.

Contributed to the Chase MyHome mortgage application flows, reducing individual drop-off rates from 18% to 6–10%.

Contributed to launching Chase HELOC, a 0-to-1 initiative for offering Home Equity Lines of Credit to CMH customers.

Created Web Content Accessibility Guidelines (WCAG) accessibility documentation.

Collaborated cross-functionally with engineering, product, legal, ADA, and strategy partners.

Contributed to mobile-first components for the Manhattan Design System.

Mentored junior designers and authored internal Figma documentation.

Designed and launched Contact Support, an AI-powered Salesforce customer solution that helps enterprise customers get connected with the most specialized Support Engineer to resolve their issues. This release was able to double CSAT and reduced case creation volume. Currently it's the baseline for future innovations in the customer support AI Agent space.

Designed and launched the ReWrite and Snippets features to support enterprise content creation, improving usability, brand consistency, and governance.

ReWrite was a pioneer in the GenAI space, serving as a tool to help assist with content creation through an AI-based paraphraser.

Snippets helps content teams create and store their own content, alongside utilizing it throughout their enterprise through a simple command.

Designed an AI-powered Figma plugin that accelerated content approvals and reinforced brand voice during creation.

Collaborated with product and engineering to evolve Writer’s design system and integrate real-time AI suggestions into core workflows.

Built a scalable design system for Chorus AI, a pioneer in the AI SaaS space. My work contributed to their strategic roadmap by accelerating feature development, leading to their eventual acquisition by ZoomInfo on June 2021.