Trestle Collaborative reinforces the technology scaffolding on which our 21st century movements for justice, equity and progress stand.

In preparation for the 2022 midterms I partnered with Vote Forward and Swing Left to run a 3 week research study on their super users and group leaders. I synthesized findings from this research into actionable insites which I then worked with the Vote Forward team to turn into design solutions that would be achievable before the heat of the elections. I delivered high fidelity prototypes and product specs a long side a visual summary of my findings to support the Vote Forward product cycle.

Rulai is an Enterprise Conversational Computing Platform provider. Rooted in academia, the founding team has a combined 200 years of experience in AI research, published over 400 research papers, and filed over 80 patents in AI. Its SaaS platform enables companies to build automated virtual assistants (VAs) for customer service, marketing, sales, logistics, and HR use cases and has been deployed across a wide variety of industries.

At Rulai I designed conversational flow creation features that made it faster and more intuitive for users to harness our powerful NLP and Dialog Manager. In addition to designing the flow editor, I became an expert user of the tool, designing and engineering cutting edge conversational experiences for cliencts such as CVS Health and Aimco Properties.

Thistle’s mission is to make it easy for people to improve and maintain their health and decrease their environmental impact while living life to its fullest. I led research into customer needs and designed app solutions to maximize the value of the Thistle experience. Experiences I designed helped Thistle beat projections by hundreds of thousands of dollars per week across their 6000+ weekly customers while delivering increased customer satisfaction.

I founded the UX design team within the Contact Center Technologies group. I acted as a design advocate and consultant to more than 15 different project teams.

I owned the design and product strategy from start to finish for a powerful and flexible tool used to harness the power of machine learning to build and maintain conversational UI’s. Through affinity diagramming, storyboarding, and rapid prototyping I was able to design a product system and story that won over stakeholders who chose our vision over existing solutions such as IBM Watson. The project has saved Apple millions of dollars by automating customer service and support in China and the US. It has improved the customer support experience by getting millions of customers to the resources they need faster.